Field Engineering Apprentice
The Field Engineering Apprentice at Louisville Geek is an entry-level technical role focused on building real-world IT experience through hands-on, on-site work. This position supports field engineers and project teams while developing a broad foundation in IT systems, infrastructure, and client environments. The role is designed for individuals beginning their IT career through apprenticeships, workforce development, educational programs, or early-career opportunities, offering exposure to multiple areas of technology and a clear path forward. Apprentices who demonstrate strong performance and work ethic are developed into full Field Engineer roles with expanded responsibilities and compensation within 12–24 months.
Job Duties and Responsibilities
- Support Field Engineers during on-site client visits, installations, and technical projects.
- Assist with the installation and setup of IT infrastructure components such as switches, access points, patch panels, racks, cameras, and related equipment.
- Help install, terminate, label, and test network cabling, including Cat6 and fiber optic cable, under supervision.
- Assist with hardware deployments including desktops, laptops, servers, printers, and peripherals.
- Perform basic troubleshooting related to hardware, connectivity, and physical infrastructure, escalating issues as appropriate.
- Participate in site surveys and assessments to support project planning and implementation.
- Assist with equipment staging, inventory preparation, and pre-deployment setup.
- Follow documented procedures, safety guidelines, and best practices while working in client environments.
- Document work performed, site conditions, and updates accurately for internal records.
- Maintain a professional and customer-focused presence during all client interactions.
- Actively develop technical skills through hands-on experience and mentorship.
Education and Experience
- Valid driver's license and a clean driving record required.
- Current enrollment in, or recent completion of, a technical, vocational, workforce development, or educational program related to information technology or equivalent entry-level experience preferred.
- Prior professional IT experience is not required.
- Prior experience in a trades, service, or customer-facing role is a plus.
- Strong interest in technology, problem solving, and hands-on learning is essential.
- This role may support co-op, work-based learning, or academic credit arrangements where applicable.
Knowledge, Skills, and Abilities
- Interest in IT systems, infrastructure, and technology concepts.
- Basic understanding of computer hardware and networking is preferred but not required.
- Willingness to learn installation, troubleshooting, and field support techniques.
- Ability to follow instructions, procedures, and safety standards.
- Professional communication skills and a customer-service-focused mindset.
- Strong organizational skills and attention to detail.
- Ability to manage time effectively and complete assigned tasks independently.
- Comfortable working in varied environments including offices, equipment rooms, and client sites.
- Ability to lift equipment safely and work on ladders or in confined spaces.
- Willingness to travel to client sites across the Louisville metro area daily.