Field / Computer Technician
Location: Tempe, AZ Work Type: Field Support / Onsite Overview: Seeking a Field / Computer Technician to provide break-fix support for laptops, desktops, and peripheral devices in the metro area. This role involves hardware repairs, field service support, ticket management, and customer-facing technical support.
Responsibilities:
- Perform laptop and desktop break-fix repairs
- Replace hardware components including hard drives, motherboards, keyboards, and LCDs
- Conduct full unit swaps and peripheral replacements
- Support field service requests across assigned service areas
- Update and close tickets in the service management system in real time
- Provide professional customer support during onsite visits
- Maintain accurate documentation and reporting for all service activities
Requirements:
- 1+ year of hands-on desktop/laptop break-fix experience
- Experience diagnosing Dell laptops and PCs preferred
- Computer-building experience preferred
- Basic knowledge of desktop/laptop hardware and Microsoft applications
- Reliable vehicle and valid car insurance required
- Ability to pass drug and background screening
- Strong communication and customer service skills
- Willingness to complete Dell certifications after selection
Preferred Certifications:
- CompTIA A+ Certification
Additional Requirements:
- Ability to travel locally throughout the day
- Comfortable with administrative and ticketing responsibilities
- Ability to work overtime or extended shifts if required
- Must maintain professional business-casual appearance