Field Collections Account ManagerWoodville Rentals – Serving Three Ohio Locations Reports To: Store Manager / Assistant Store Manager Take Ownership. Drive Results. Make an Impact. Woodville Rentals is looking for a motivated, confident, and results-driven Field Collections Account Manager to help protect company assets and strengthen store performance across our three Ohio locations. This is not your typical retail sales position. This role is focused on account management, collections, customer communication, and revenue recovery. You'll work both in the field and in-store, helping customers find solutions while ensuring accounts stay on track. We're looking for someone who is independent, dependable, and comfortable handling challenging conversations with professionalism and confidence. If you thrive in a fast-paced environment, enjoy problem-solving, and want a role where your performance truly matters, we want to hear from you.Manage Customer Accounts & CollectionsOversee and manage delinquent rental accounts across three store locationsConduct outbound collection calls and follow-up communication dailyPerform in-person customer visits and field collections when necessaryNegotiate payment arrangements and secure payment commitmentsHelp customers find workable solutions while maintaining company standardsDrive Store PerformanceAssist in reducing delinquency percentages and minimizing charge-offsProtect company assets through consistent account follow-up and documentationMonitor account activity and provide regular updates to store leadershipSupport overall revenue growth and operational performance goalsMaintain Professional CommunicationBuild professional relationships with customers while handling sensitive situationsCommunicate clearly and effectively with management and store teamsAccurately document all customer interactions, payment arrangements, and account updatesWhat We're Looking ForValid driver's license and reliable transportation (required)Willingness to travel between store locations and customer residencesPrevious collections, rent-to-own, account management, or customer service experience preferredAbility to work independently with minimal supervisionStrong communication, negotiation, and conflict-resolution skillsComfortable handling difficult conversations professionally and confidentlyOrganized, detail-oriented, and results-focusedWhy Join Woodville Rentals?Competitive pay with compensation based on experienceIndependent, fast-paced role with variety every dayOpportunity to make a direct impact on store success and company performanceSupportive leadership and team environmentCareer growth opportunities within a growing companyA role where your work ethic, communication skills, and performance are recognizedWork Environment This role combines both in-store and field work and includes:Frequent driving and travel between locationsDirect interaction with customers in person and over the phoneIndependent work with high levels of accountabilityFast-paced environments requiring strong time management and adaptabilityReady to Join Our Team? If you're dependable, motivated, and ready for a career where your performance and professionalism truly matter, apply today and grow with Woodville Rentals.Pay is negotiable based on experience.
Compensation: $40,000.00 - $60,000.00 per year