Field Application Engineer

Field Application EngineerAivres is a leading global data center and cloud computing solutions provider committed to delivering innovative technologies that propel the world's leading industries to new frontiers. We deliver and deploy robust, performance-optimized, purpose-built platforms to major data centers around the globe.Job SummaryWe are looking for a Field Application Engineer to join our Fremont office, CA. This is a service-related position focused on customer technical support, installation service and break & fix service etc.

to ensure service delivery can satisfy the customer expectations.Level: Mid-Senior Level Salary range: $100K/yr - $150K/yrPrimary ResponsibilitiesSelf-motivated, with the ability to proactively take initiative and work independently or within a team environmentThe ability to work with engineers across multiple disciplines, as well as customers of various positions including executive level interactionCoordinate with Engineering team and QM team to identify issues, debug, and resolve all customer issuesExperience managing multiple customer-accounts with standard data center knowledge/experience is a plusProvide technical support to customer and configure servicesAssist customer to understand all products and perform demo for various field applicationsInstall and configure systems and perform troubleshoot on the process and resolve issuesAnalyze applications and recommend expert advice for customerOnsite support and ability to travel is requiredQualificationsMaster's degree with 3 years or bachelor's degree with 5 years' experience in IT/Telecom industry at least (multi-national company working experience is preferred)2+ years' related experience with rich experience in server & internet industryGood at Project management, proficient in ExcelExcellent verbal and written skills in English and Mandarin, able to communicate with teams from different region and cultureInnovative, customer oriented, team player and able to work under pressureEEO StatementAivres is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Aivres to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.Details:Job Location: FremontDepartment: ProductJob Type: Full-time