CR Fletcher is seeking a Fiber Optic Field Technician for a Syracuse based Communications company that is expanding their fiber-optic network across Central New York.
This role focuses on customer installations, service calls, and troubleshooting for residential and business customers. While fiber splicing experience is a plus, this is primarily a hands-on field position involving equipment installation, network diagnostics, and customer support.
Responsibilities
- Install and activate fiber internet, voice, and managed Wi-Fi services
- Install, terminate, test, and troubleshoot fiber and Ethernet cabling
- Configure ONTs, routers, Wi-Fi systems, and customer equipment
- Diagnose connectivity, network, wiring, and wireless issues
- Perform occasional fiber splicing and repair when needed
- Educate customers on equipment and services
- Complete service documentation and maintain a safe, organized work environment
- Work independently while coordinating with dispatch and support teams
- 3+ years of experience in fiber optics, telecommunications, cable, networking, low-voltage, or a related field
- Strong troubleshooting and mechanical skills
- Experience working in homes and businesses
- Excellent customer service and communication skills
- Ability to lift equipment, climb ladders, and work in attics, crawl spaces, and outdoor environments
- Valid driver's license with a good driving record
- Reliable, self-motivated, and able to work independently