Benefits:
Paid time off
About the role
Her Serenity Fertility Care is a growing integrative fertility practice dedicated to helping women navigate their fertility journey with personalized, compassionate care. We are looking for an experienced, empathetic, and bilingual (English/Spanish) Fertility Care Case Manager to join our team and serve as a key point of contact for our patients from the moment they reach out through every step of their care.
What you'll do
Manage patient onboarding, intake coordination, and ongoing case follow-up
Serve as the primary point of contact for fertility patients — in both English and Spanish — answering questions and providing support throughout their care
Coordinate lab orders, referrals, and follow-up appointments with clinical and specialist teams
Maintain accurate patient records and documentation in our EMR system
Communicate care plans clearly to patients in their preferred language, ensuring they understand next steps and feel fully supported
Assist with scheduling, prior authorizations, and insurance-related inquiries as needed
Work closely with the clinical team to ensure seamless continuity of care
What we're looking for
Fluent in English and Spanish — required. You will be working directly with Spanish-speaking patients on a daily basis
Minimum 2 years of experience in GYN and/or fertility care coordination or case management — this is a must
Strong understanding of fertility diagnostics, treatments, and patient support needs
Excellent communication and interpersonal skills — you genuinely connect with patients
Experience with EMR systems and patient documentation
Highly organized, detail-oriented, and able to manage multiple patients simultaneously
Compassionate, patient-centered approach — our patients are going through something deeply personal
Why join Her Serenity?
We're a mission-driven,