Federal Work Study - ITS Helpdesk Student Assistant

Job Title

Customer Service/Helpdesk Student Assistant

Job Description

This position reports to the Service Desk Support Technician II. The Customer Service/Helpdesk Student Assistant is responsible for supporting the ITS department with all administrative and technology functions. Additionally, this position serves as the junior level for help desk and technical support within Information Technology Services and for the Albany State University campus. Sponsorship is not available for this position.

Responsibilities

Serves as the first point of contact for students, faculty, staff, and guests in person and by telephone. Assist with answering, routing, and screening calls. Create and assign work order tickets to the necessary technicians or teams. Assist with office tasks such as filing, scanning, and simple preparation of documents for IT assets. Direct unresolved issues to the proper next level of support. Must have the ability to think critically with the capability to identify problems, using flexibility and adaptability while showing initiative and resourcefulness to deal with change. Miscellaneous duties and responsibilities appropriate to position.

Required Qualifications

Current ASU Student Provide excellent customer service to faculty, staff, and students through in-person interactions and via phone and email communications. Good customer service orientation skills in general offices and administration office organization. Experience with Microsoft Office Suite, as well as familiarity with office practices. The ability to multitask in a fast-paced academic environment is essential. Excellent written and oral communication skills. Excellent listening and interpersonal skills. Strong customer-service orientation. Keen attention to detail. Ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. Other duties as assigned.

Preferred Qualifications

Customer service and technical experience are preferred. Able to perform general office administrative activities: copying, filing, and using the telephone. Able to lift up to 25 lbs. occasionally. Dexterity of hands and fingers to operate a computer keyboard, mouse, and power tools and to handle other computer components.

Required Documents to Attach

Cover letter. Resume. Unofficial transcripts. A list of at least three (3) professional references with their contact information.

Contact Information

For more information or questions about a job posting, please contact the Office of Human Recourses at , or by email at

Equal Employment Opportunity

Albany State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Albany State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Albany State University Office of Human Resources at . Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at .