DMI is seeking a Service Delivery Subject Matter Expert to lead a ServiceNow maturity, support, and development program for the U.S. Senate Sergeant at Arms.
The role is customer-facing, focusing on process design, facilitation, measurement, and transitioning new capabilities into operations. You will guide cross-functional groups, own performance metrics, and ensure readiness for production, balancing platform issues with process improvements and governance.
#J-18808-LjbffrFederal Service Delivery SME — ServiceNow & ITIL in washington at Unknown Company
This position is listed as full time and onsite.