Northramp, LLC is seeking an experienced Knowledge Management SME to consolidate L1 IT support into a central Service Desk delivered by an MSP and run on ServiceNow. You will own the KM strategy, lead a 150–200 runbook library, and validate content before MSP training, coordinating with a ServiceNow Architect.
The role involves knowledge-transfer workshops (50–75 sessions), production-ready documentation, and governance to ensure effective self-service and shift-left outcomes.
#J-18808-LjbffrFederal Knowledge Manager – Service Desk Modernization in washington at Unknown Company
This position is listed as full time and onsite.