Empower AI is seeking a Business Analyst (Customer Experience and Reporting) to transform service data and feedback into actionable CX roadmaps and reports for a Department of War IT program. The role sits hybrid in Quantico, VA with remote work eligibility and up to 10% travel.
The analyst will deliver Monthly/Quarterly reports, CX metrics (CSAT, CES, XLAs), user stories with acceptance criteria, and governance briefing materials, bridging operations, dashboards, and government stakeholders.
#J-18808-LjbffrFederal CX & Reporting Analyst — Data-Driven Improvements in quantico at Unknown Company
This position is listed as full time and able to be worked remotely.