Managing a portfolio of U.S. government clients, the full-time Federal Customer Success Manager will drive adoption, retention, and growth by providing proactive guidance and support, while working remotely to ensure measurable outcomes and customer advocacy. Key responsibilities Lead structured customer engagements to accelerate onboarding and adoption of Sonatype solutions Utilize customer health metrics and product usage data to prioritize proactive outreach and mitigate risks Collaborate with internal teams to deliver tailored expertise and enhance the overall customer experience Required qualifications 4-6 years of experience in Federal Customer Success, Technical Account Management, or similar roles supporting U.S. government customers Experience with civilian agencies, DoD, or Intelligence Community customers Technical aptitude within modern software development lifecycles, including DevOps and CI/CD Strong communication skills for engaging with diverse stakeholders at various levels Proven ability to manage multiple priorities and execute consistently in a fast-paced environment
Federal Customer Success Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.