Family Resource Specialist

About the Company

USA Cares, Inc. is a national nonprofit dedicated to supporting post-9/11 military service members, veterans, and their families through financial assistance and advocacy programs. We help military-connected families overcome critical financial challenges and achieve stability during times of crisis. Our mission is rooted in compassion, integrity, and service to those who have served our country.

About the Role

The Family Resource Specialist is responsible for case management of clients requesting assistance. Evaluations/progress reports will be given monthly to identify any training needs. The role of the Family Resource Specialist is to enhance the quality of life for the client & family requesting assistance, maximize satisfaction, and promote cost effectiveness. This role will be accountable for the intake of clients and matching needs to funding sources to meet the clients’ needs. The work location for this role is: IN-PERSON ONLY

Responsibilities

• Respond to clients promptly, provide excellent customer service.
• Coordinate & provide assistance that is timely, effective, efficient, equitable & client centered.
• Handle case assignments and review case progress.
• Facilitate multiple aspects of assistance (coordination & information sharing).
• Research cases to ensure proper distribution of funds.
• Take the extra mile and interact with clients to keep track of their progress and to ensure satisfaction.
• Summarize cases to forward to the committee.
• Provided pertinent documentation of cases & filled out case payment requests.
• Ensure cases meet the guidelines of grants and USA Cares policies.
• Ensure the privacy and dignity of the service member and their family is maintained.
• Remain flexible to the needs of the families and be able to professionally voice concerns with processes that may affect productivity.
• Update and track opportunities to work with other organizations to supplement grants for service members.

Qualifications

• High School Diploma.
• Excellent oral and written skills required.
• Excellent computer skills required.

Required Skills

• Microsoft Office Programs
• Data entry
• Typing
• Military preferred but not required

Preferred Skills

• Proficiency in Microsoft Office applications
• Strong organizational, time-management, and data-entry skills
• Ability to manage sensitive and confidential information with discretion
• Strong interpersonal and communication skills
• Ability to work effectively with diverse populations
• Military experience or familiarity with military and veteran communities preferred

Equal Opportunity Statement

USA Cares, Inc. is committed to diversity and inclusivity in the workplace. We encourage applications from individuals of all backgrounds and experiences.