Faculty Practice Business Manager Position Control Number BM-22-700-01

Front Desk SupervisorReports to the Faculty Practice Manager, is responsible for accounting, budget and business management functions. Supports the clinical operation by overseeing core business functions related to accounts receivable, payable, purchases and the like.Essential Duties and Responsibilities:Customer Service:Implements culture projecting an interest in serving others - friendly, courteous, helpful, and responsive front office staffEnsures professional attire worn by front office staffEnsure compliance with OSHA Guidelines including PPEMonitors Performance Parameters of Practice and Staff:Ensure front office and reception space in clean, neat, and orderly conditionEnsure front office and reception equipment and furniture maintained, clean, and up to dateEnsures optimization of all patient schedulesMake sure provider schedules are bookedMaximize support for new patient onboarding for entire practiceSimplify registrationComplete accurate informationManage timely lab pick-up and delivery for entire practiceMaximize insurance processing support for entire practiceEnsures pre-authorizations submitted same day as treatment plan approvedEnsures communications with patients upon receipt of pre-authorizations from insurance companyReview payment options and establish payment plansEnsures procedures submitted to insurance on day of serviceIncludes dental insurance processingEnsures optimal collections process for entire practiceEnsures optimal insurance processingEnsures compliance of collection of patients portion on day of serviceTimely and appropriate adjustmentsNote: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.Education and/or Experience:Bachelor's degree in a related field and two years of experience in a fee for service operation.

At least one year experience supervising and training employees. Additional experience may be substituted for some or all of the education requirement. Excellent oral and written communications skills. A working knowledge of Excel and Word software.

Knowledge of enterprise-wide computer applications.Required Knowledge / Skills / Abilities:Ability to independently perform specialized tasks following stated procedures. Skill in applying basic analytical skills to problems where clear precedent may not exist. Thorough knowledge of and skill in applying office practices and procedures, principles of office management and supervision. Skill in planning and coordinating clerical work; in motivating and providing guidance and instruction to clerical personnel.

Ability to establish and evaluate clerical methods and procedures; to negotiate resolution to scheduling and procedural problems; to communicate effectively both orally and in writing; to establish and maintain effective work relationships.Additional Conditions of Employment:Incumbents must be available as dictated by the business needs of the programs.This job description is designed to give an outline of what job duties are expected of this position. As an outline it does not fully describe or limit the extent of the position's duties. The Corporation and its supervisors may amend the job description as it deems necessary, without advance notice. The job description is not intended to create an employment contract and should not be construed as such.