Facility CoordinatorISS offers a competitive compensation, with an hourly pay range of $32.00 - $35.00.The work hours for this position are approximately 8:00 am - 5:00 pm, Mon-Fri.The Facility Coordinator serves as the eyes and ears of assigned floors/buildings at the site to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement. They are the primary point of contact for colleagues and guests, acting as the "face" of our client.Reporting to the Multi-Site Service Manager at the site, the Facility Coordinator is responsible for delivering the unexpected, making each encounter fun, exciting and personal. They are an ambassador for brand principles, culture and values; someone who embraces an ethos of outstanding service and keeps it at the heart of everything they do.Success criteria include:Comply with safety rules, policies, and proceduresClear linkage between OneISS vision and client needsHeavy emphasis on customer service and partnering with executive, facilities management, and multiple vendor representativesMaintain clean work areaCommunicate with the team, manager, co-workers, and clients professionallyPerform work assignments in a team with other employees as neededFill in during staff shortageUse proper personal protective equipmentPresent a professional appearance and conductUnderstand customer service and satisfactionUnderstand reporting systems and the environmentInstill trustDemonstrate outstanding organizational skills and attention to detailKey areas of collaboration and influence include:Realize the importance of a team working environmentCommunicate and work effectively across all service line teams of the site (ISS, other service providers and customer functions across all sites)Collaborate with colleagues across the company so that information is disseminated effectivelyParticipate in project groups and meetings as requiredPromote the OneISS VisionTransfer best practiceUse the site to promote and further develop ISSIdeal candidate experience includes:High school or college degree3–5 years of customer service experience in dealing with high-touch clientsProven track record of providing stellar support to customersProven ability to function successfully within a strong team environmentStrong computer proficiency skills (Word, Excel, PowerPoint)Demonstrates great interpersonal skillsCan effectively communicate and relate to all levels within and outside the organizationCreates and builds positive and productive relationshipsKey accountabilities include:Serves as the eyes and ears of assigned floors/buildings to bring experience to life, enabling a holistic perspective of the whole workday through strong engagementObserves our customer's company culture, employee behavior and the environment to identify experiential needsDrives positive experience outcomes for our customer through tailored events that help improve well-being, engagement and productivityRecognizes people's efforts, breaking down barriers and inspiring othersDevelops relationships with colleagues and proactively gathers information on their needs to identify customer and ISS services that ensure total satisfactionCaptures individual preferences of colleagues and guests for future visits and thinks creatively of ways to accommodate any special requestsConducts quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvementPhysical demands & work environment include:Sitting at a computer for 50% of the timeWalking/inspecting the site 50% of the timeMust be able to lift a minimum of 10 poundsMust be able to work under pressure and time deadlines during peak periodsHSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment.
This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background.
We look to lead our industry by example and to positively influence the market wherever we operate.