Facility Coordinator

Facility CoordinatorJob Description Summary: The Facilities Coordinator provides comprehensive facility management and workplace support services to ensure efficient day-to-day operations across assigned properties. This role serves as a primary point of contact for clients, vendors, landlords, and internal teams, coordinating maintenance activities, managing work orders, monitoring vendor performance, and resolving facility-related issues in a timely and professional manner. The position is responsible for maintaining strong customer relationships, supporting building operations and safety procedures, overseeing service providers, processing invoices and contracts, and ensuring compliance with service level expectations.

Success in this role requires strong communication, customer service, organizational, and multitasking skills, along with the ability to manage multiple priorities in a fast-paced environment while delivering high-quality support and operational excellence.Essential Functions and ResponsibilitiesProvide general overall facility management services, including continuous monitoring of office/facilityAddress client inquiries and concerns ensuring timely and quality issue resolution and service deliveryFollow up with clients to ensure customer satisfactionRespond to all facility inquiries and complaints, assess problems and take the necessary corrective actionRemain knowledgeable regarding all operational aspects of building systemsCoordinate with outside contractors for the service and repairs of equipmentFollow protocol for effective building-specific maintenance and safety proceduresMaintain on-going communication with contractors, client, and teamAssist with site inspection within the assigned building portfolioCreate work orders and assign work orders to the engineering staff, subcontractors, and vendorsReport on open and closed work orders and check the status of open work orders with the assigned partyRequest, review, and submit work orders, bids, and proposals from vendorsVerify final invoice pricing and process payments in a timely mannerAssist in the monitoring and assessment of vendor performanceTrain vendors on work order and billing proceduresManage complex work orders such as environmental issues and disaster recoveryManage service and performance of vendors and landlords for timely completion of jobsCreate and record appropriate written communication between all partiesSchedule and document maintenance and repairs on building equipmentCommunicate frequently with client, landlords, and vendors to resolve issues and provide project status updatesProvide process and procedures training and direction to new associatesCoordinate special events in support of clientAssist with measuring and reporting key performance indicators against service level agreementsProvide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work productKey CompetenciesCommunication Proficiency (oral and written)Customer FocusInitiativeSense of UrgencyMulti-TaskingDetail OrientedFinancial KnowledgeTime Management SkillsTeam OrientationImportant EducationHigh school diploma or a General Equivalency Diploma (GED) requiredAssociates or Bachelors degree in facilities management, building, business or other related field preferredImportant ExperienceA minimum of 1 year of work experience in an administrative, accounting or tenant services capacityExperience with data entry, expansive reporting, filing, answering phones, scheduling and communicationsPrevious customer service experiencePrior experience working in the facilities/property management, commercial real estate or professional services industries preferredAdditional Eligibility QualificationsWorking knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxesProficient in understanding management agreements and contract languageWorking knowledge of computer software programs and base building systemsComputer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint)Demonstrated ability to exercise good judgmentExcellent interpersonal skillsAbility to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekendsWork EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.CompensationThe compensation for the position is: $29.75 - $35.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.