Facilities Program DirectorCityVet is seeking a highly experienced, hands-on, and solutions-driven Facilities Program Director to oversee the maintenance, reliability, safety, and operational performance of facilities across our growing multi-state footprint, with primary support for the Dallas market.This individual will play a critical role in ensuring CityVet locations are operating at the highest standards of functionality, appearance, and safety. The ideal candidate will bring a strong technical background in facilities operations, including building systems, HVAC, break-fix repair coordination, preventive maintenance, and vendor management, along with the ability to respond quickly and effectively in a fast-paced, high-accountability environment.This role requires a strong sense of urgency, excellent communication skills, and a proactive mindset. The Facilities Program Director will be responsible for day-to-day operations, emergency response, maintenance planning, project coordination, and support for new openings, remodels, and special facilities projects.Responsibilities & DutiesOversee daily facilities operations across assigned locations, ensuring buildings, equipment, and critical systems are maintained in safe, reliable, and operational conditionManage and coordinate all break-fix activity, repair requests, and service escalations to ensure timely resolution and minimal disruption to business operationsDevelop, implement, and maintain robust preventive maintenance programs for HVAC, electrical, plumbing, life safety, and other essential building systemsConduct regular facility inspections to assess building condition, identify maintenance needs, evaluate safety concerns, and recommend corrective actionServe as the primary point of contact for facilities-related issues, emergencies, and urgent repair needs, responding with speed, professionalism, and accountabilityCoordinate and oversee vendors, contractors, and service providers to ensure work is completed on time, on budget, and to CityVet standardsMonitor service quality, contractor performance, and response times, holding vendors accountable for workmanship and follow-throughSupport new site openings, remodels, relocations, refreshes, and other capital or special projects as neededPartner with internal stakeholders, clinic leaders, and operations teams to plan and execute repairs and projects with minimal impact to daily operationsReview and manage facility budgets, service invoices, estimates, contracts, and project-related expensesMaintain detailed records for warranties, maintenance logs, equipment history, service agreements, and facility documentationIdentify recurring facility issues, develop root-cause solutions, and recommend long-term improvements to reduce downtime and operating costsTrack and communicate facility priorities clearly, ensuring issues are escalated appropriately and resolved in a timely mannerEnsure facilities remain compliant with applicable safety, regulatory, and company standardsSupport capital planning efforts by identifying equipment replacement needs, building deficiencies, and infrastructure improvement opportunitiesPromote a culture of responsiveness, ownership, and operational excellence across the facilities functionPreferred AttributesHighly responsive and dependableDetail-oriented with strong follow-throughCollaborative and professional in all interactionsResourceful, practical, and solutions-orientedComfortable working independently while partnering across teamsAble to remain calm and effective in a fast-paced, high-demand environmentMotivated by ownership, service, and continuous improvementQualifications5+ years of progressive facilities management experience, preferably in a multi-site healthcare, veterinary, retail, hospitality, or service-based environmentStrong technical background in facilities operations with hands-on knowledge of building systems, HVAC, break-fix repair coordination, preventive maintenance, and general building infrastructureDemonstrated experience managing maintenance issues across multiple locations, including urgent repairs, vendor dispatch, escalation management, and issue resolutionWorking knowledge of HVAC systems, electrical, plumbing, life safety, and other core building systemsExperience developing and executing preventive maintenance programs and managing service schedulesProven ability to assess facilities issues quickly, troubleshoot problems, and implement practical, effective solutionsExperience supporting build-outs, remodels, relocations, or new location openings strongly preferredStrong project management, organizational, and follow-through skills with the ability to manage multiple priorities at onceExcellent verbal and written communication skills with the ability to interact effectively with internal stakeholders, clinic teams, vendors, contractors, and leadershipStrong sense of urgency, responsiveness, and accountabilityAbility to manage budgets, review invoices, and control maintenance-related costsProficiency in Microsoft Office and/or facilities management software or work order systems preferredAbility to travel as needed to support locations across the portfolioAt CityVet, we are committed to creating exceptional experiences for pets, pet parents, and our teams.
This is an opportunity to join a growing organization and make a meaningful impact on the performance, safety, appearance, and reliability of the facilities that support our mission.