Facilities Call Center Coordinator

Leading after-hours facility support operations, the full-time or part-time Facilities Call Center Coordinator will manage service requests, prioritize operational responses, and ensure effective communication during overnight, weekend, and holiday shifts in a fully remote environment. Key Responsibilities Lead after-hours call center operations and serve as the primary operational contact in the absence of Facilities Management leadership Receive and triage incoming calls regarding facility needs, determining urgency and coordinating appropriate responses Manage service requests and maintain accurate records using various tracking systems, while overseeing subcontractor responses and project coordination Required Qualifications High school diploma or equivalent required; associate or bachelor's degree in a relevant field preferred Minimum of three years of experience in facilities support, call center operations, or a related field Demonstrated ability to prioritize multiple service requests and resolve operational issues in a high-volume environment Proficiency in Microsoft Office 365, especially Excel, and experience with CMMS or web-based service request systems Ability to work a flexible schedule, including overnight, weekend, and holiday shifts