F&B Supervisor

Description:
Now Hiring: Banquet Supervisor
Location: The Groton Inn, Groton, MA
Schedule: Full-Time or Part-Time (AM & PM Shifts)
Availability: Weekends & select holidays required
Start Date: April 2025
Compensation & Benefits: $20.00-$25.00/hour, based on experience

• Medical, dental, and vision insurance
• 401(k)
• Paid time off

Position Summary:
The Groton Inn is seeking a Banquet Supervisor to join our leadership team. In this hands-on role, you'll be responsible for supervising front-of-house staff and ensuring the seamless execution of private and on-site banquet events. Reporting to the Banquet Manager and Property GM, the Banquet Supervisor plays a critical role in upholding service excellence, guest satisfaction, and operational efficiency.
Duties & Responsibilities:

• Lead, supervise, and support banquet servers, bartenders, and other staff during setup, service, and breakdown of events.
• Serve as the main point of contact for event hosts and ensure all banquet specifications and service standards are met.
• Ensure consistent execution of event details in accordance with BEOs (Banquet Event Orders) and management direction.
• Communicate clearly with kitchen and service teams to ensure food & beverage timing, accuracy, and presentation.
• Maintain a polished, professional presence in all guest-facing interactions and during team leadership.
• Monitor guest satisfaction throughout the event; resolve issues with professionalism and urgency.
• Oversee proper care, setup, and breakdown of all banquet equipment, serviceware, and table settings.
• Support Banquet Management in monitoring and maintaining cleanliness, safety, and organizational standards throughout banquet spaces.
• Collaborate with management on training new team members and reinforcing performance expectations.
• Ensure compliance with health, safety, and sanitation guidelines per MA Department of Public Health and OSHA.

Minimum Qualifications:

• Must be eligible to work in the U.S. and at least 18 years of age.
• Prior restaurant or banquet service experience is required .
• Strong leadership, communication, and guest service skills.
• Must be comfortable working in a fast-paced, guest-focused environment.
• Ability to read and interpret Banquet Event Orders and communicate expectations clearly to the team.
• Must be able to work a flexible schedule including nights, weekends, and holidays.
• POS system knowledge and cash handling experience preferred.

Physical Requirements:

• Ability to lift, carry, and move items up to 50 lbs.
• Standing and walking for extended periods (6+ hours).
• Frequent bending, stooping, and reaching.
• Comfortable working both indoors and outdoors, sometimes in variable weather conditions.
• Occasional stair climbing and moving banquet furniture/equipment.

Why Join Us?
The Groton Inn is committed to excellence in hospitality. As a Banquet Supervisor, you'll help us create memorable experiences for our guests while working with a passionate and supportive team.
Ready to bring your leadership and hospitality skills to a growing and vibrant team?
Apply today and become part of something special at The Groton Inn!