Complete Care is seeking an experienced and relationship-driven External Case Manager to support our Madison Region. This position serves as a vital link between hospitals, healthcare providers, and our skilled nursing facilities by developing referral relationships, coordinating admissions, and ensuring seamless transitions of care.
This is an excellent opportunity for a healthcare professional with strong hospital liaison, admissions, or healthcare business development experience who enjoys building partnerships and making a meaningful impact on patient outcomes.
Responsibilities
- Develop and maintain strong relationships with hospital case managers, discharge planners, physicians, and healthcare partners throughout the Madison region.
- Coordinate referrals and facilitate efficient admissions into Complete Care skilled nursing facilities.
- Partner with facility Admissions Directors and leadership teams to ensure timely communication and exceptional customer service.
- Conduct regular hospital and community visits to strengthen referral partnerships and identify new opportunities.
- Serve as the primary external liaison throughout the referral and admission process.
- Collaborate with clinical and operational teams to ensure smooth patient transitions.
- Track referral activity, maintain accurate documentation, and monitor admission trends.
- Represent Complete Care professionally at networking events, healthcare meetings, and community outreach initiatives.
- Bachelor's degree preferred or equivalent healthcare experience.
- Previous experience as a Hospital Liaison, Admissions Director, Admissions Coordinator, External Case Manager, or in healthcare business development strongly preferred.
- Skilled nursing, rehabilitation, hospital, or long-term care experience highly desirable.
- Proven ability to build and maintain professional relationships with referral sources.
- Excellent communication, organizational, and time management skills.
- Valid driver's license and willingness to travel throughout the Madison region.
- Be part of one of the nation's fastest-growing post-acute healthcare organizations.
- Work alongside experienced clinical and operational leaders.
- Build lasting relationships that positively impact patient care and organizational growth.
- Comprehensive benefits package.
- Paid time off and company-paid holidays.
- Opportunities for career advancement and professional development.
If you are passionate about building referral relationships, driving admissions, and helping patients transition successfully into post-acute care, we encourage you to apply today.
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