Export Bids AnalystMSC USA - CharlestonJob Summary/Key Responsibilities:Job SummaryHandles customer enquiries and shipment documentation, following MSC guidelines.Key Responsibilities & DutiesEnter and monitor shipment information through use of MSC proprietary IT system.Liaise with shippers, consignees, government agencies and overseas offices as necessary.Assume documentary and customer service responsibility for all assigned shipments.Maintain efficient ocean shipments documentation and correspondence.Establish and maintain positive relationship with customers.Efficiently routing all files and shipmentsProvide timely and accurate response to customer inquiries regarding transportation milestones and shipment details.Observe corporate guidelines when addressing customer inquiries regarding shipments.Escalate unique or complex customer issues to the appropriate supervisor for resolution when necessary.Generate potential solutions to customer issues.Provide feedback regarding current corporate practices and metrics to order to support process efficiencies.Presence required on-site 5 days per weekPerform other related duties, as assigned.QualificationsRequirementsRequired Skills, Experience, EducationBachelor's degree preferred or equivalent experienceEnglish: advancedStrong attention to detailsOrganized, efficient, and able to manage time effectivelyStrong customer service mindset, focused, and responsiveAbility to work under tight deadlinesGreat team playerKnowledge of MS Excel with the ability to learn new softwarePreferred Skills, Experience, EducationPrior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, call center, administrative or clerical jobsPhysical DemandsProlonged periods sitting at a desk and working on a computerMust be able to lift up to 15 pounds at a timeMust be able to commute to the designated office locationPresence required on-site 5 days per weekWork AuthorizationAuthorization to work in the U.SThis role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.What We OfferHealth InsuranceDental & Vision InsuranceLife Insurance: one-time annual salary up to $50,000Long Term Disability InsurancePaid Parental LeaveBusiness Travel InsuranceFlexible Spending Accounts - (Health, Dependent Care, Transit/Parking)Supplemental Life, Accident, Critical Illness and Hospital Indemnity PlansYou will also have access to additional benefits, effective day one:Short Term Disability Insurance401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.Wellness Program initiatives / Free MSC Partner Subscriptions with CalmPartner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.About Mediterranean Shipping Company (MSC)Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world's leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people.
The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC's shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually.