Database Support SpecialistInteracts with client hospital IT staff via phone and email to help troubleshoot and resolve highly complex product problems or issues, with a focus on backend infrastructure and the database. Connects to client environments to diagnose and resolve complex customer questions or problems in the areas of system performance and stability, as well as product installation and system functionality. Communicates progress and resolution to the client and documents all work in a case record.
Assists field technicians who are troubleshooting problems or repairing product. Conducts performance monitoring, utilizing database management tools to evaluate and resolve performance problems. Reports defects and design issues to our development teams.
Stays abreast of current technology in products, design changes and new products offered. Documents problems and solutions as articles for our Knowledge Base and reviews and approves knowledge articles written by others. Works on most complex database related issues directly with client DBAs, development and external consultants.
Expert Systems Engineer in nj at Unknown Company
This position is listed as full time and onsite.