Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
Responsibilities
- Diagnose and resolve Identity and Access Management (IAM) incidents for SailPoint Identity Security Cloud (ISC) and Microsoft Identity Manager (MIM)
- Manage proactively the incident lifecycle, including identifying, categorizing, prioritizing, and resolving incidents
- Create and maintain client knowledge articles, Standard Operating Procedure (SOPs), and scripts to restore normal operations
- Monitor IAM operations and escalate incidents to level three support as necessary according to established protocols
- Maintain professional relationships with clients, ensuring efficient incident management service and addressing their IAM-related needs
Qualifications
- Strong SailPoint developer (IIQ/Beanshell) with Java/ Spring Boot knowledge
- React JS skill; ability to learn if not present
- 15+ years experience
- Remote Job
Thanks & Regards
Bhanu Prakash
DeltaSoft Solutions
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