Expert Engagement Manager

Engagement Manager – LiveRamp Global Services

The Engagement Manager works with Commercial Leads and Services Consultants to deliver the full portfolio of LiveRamp Global Services, including Core (Foundational) services and Advisory Services. The role ensures the successful delivery of LGS projects, maintaining strong client relationships with C-level executives, and collaborating with internal teams to meet client needs.

You Will:

• Partner with all members of the LGS team to ensure successful delivery of services sold by directly managing the project in partnership with the LGS practice area responsible for delivery
• Accurately develop project and resource plans in collaboration with the client and LGS practice leads, evaluating projects to ensure they meet LGS standards, adhere to budgets, and meet deadlines
• Independently scope LGS engagements while leveraging subject matter experts (SMEs) as needed to validate scope
• Partner with client leadership to align LiveRamp’s technical roadmap with the client’s long-term data strategy, identifying new opportunities beyond the initial scope
• Participate in or lead client meetings using a consultative approach
• Own client relationships through project management – collaborate with customers and internal stakeholders to understand business objectives and goals
• Provide path for escalation to the Engagement Management Lead or Engagement Director for both internal and external concerns
• Identify challenges and develop practical recommendations to maximize customer value
• Demonstrate a deep understanding of LiveRamp products and services
• Provide mentorship and guidance to other team members where necessary
• Ability to travel a few times a year

About You:

• 7+ years of project management experience OR experience in a customer‑facing role driving projects, consulting, and/or executing on deliverables
• 3+ years delivering professional services for a strategic consulting firm, SaaS/AdTech company or large scale system integrator
• Deep technical understanding of the programmatic ecosystem, including how DSPs, SSPs, and CDPs interact with identity graphs and universal IDs
• Knowledge of web tracking (e.g., pixels, tags, cookies), identity resolution, and data flow across the martech/ad tech stack
• Familiarity with cloud data warehousing (Snowflake, BigQuery, Databricks, etc.) and the ability to discuss SQL‑based data transformation and schema mapping with client engineers
• Strong grasp of the technical implications of global privacy regulations and their impact on data sharing and audience activation
• Comfortable discussing technical concepts and workflows with both product teams and data scientists
• Deep understanding of and experience in TV and/or digital media including the relationship between bought, earned and owned media
• Hands‑on analytics (media, customer, digital, big data) experience a significant plus
• Executive‑level communication skills, both written and oral – ability to perceive underlying business questions and effectively communicate technical and non‑technical concepts with clients/colleagues from operations to executives
• Strong project management skills – must be able to multitask and manage multiple projects, workstreams, and programs
• Strong communication skills and the ability to examine, synthesize, and present data to various stakeholders (customers and partners)
• Experience leading cross‑functional teams – highly collaborative with strong interpersonal skills
• Motivated to set and achieve goals and take initiative within the workplace – proactive, thorough, and transparent
• Thrives in evolving teams and job functions – experience growing teams and new organizations from the ground up
• Comfortable working in ambiguous environments with strong critical thinking and problem‑solving skills
• Willingness to travel at least a few times a year

The approximate annual base compensation range is $116,500 to $170,500. The actual offer will be determined by factors including experience, knowledge, skills, geographic location, and internal equity.

Benefits:

• Work with talented, collaborative, and friendly people who love what they do
• In‑person and virtual events such as game nights, happy hours, camping trips, and sports leagues
• Flexible paid time off, paid holidays, options for working from home, and paid parental leave
• A comprehensive benefits package including medical, dental, vision, life and disability, an employee assistance program, voluntary benefits, and perks programs for a healthy lifestyle and career growth
• 401K matching plan – 1:1 match up to 6% of salary – and an Employee Stock Purchase Plan with a 15% discount on LiveRamp stock (U.S. LiveRampers)
• RampRemote – office equipment and ergonomics program to support productivity wherever you are located

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion, or employment based on race, color, sex, age, religion, national origin, protected veteran status, disability, sexual orientation, gender identity, genetics, or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.

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