Pay
Base pay range: $11.00/hr - $80.00/hr
About the Company
At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we\'re curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.
Role
Remote Tax Professional — you\'ll serve clients with diverse tax needs and have the support of an expert team, dedicated to providing you with advanced tax training you\'ll need to be successful.
Responsibilities
- Conduct tax interviews with clients and support do-it-yourself online tax clients through virtual tools (video conferencing, phone, chat, email).
- Generate business growth, increase client retention, and offer additional products and services.
- Understand that teamwork is essential to our success — communicate and coordinate regularly with leaders and peers about how your remote work is impacting results.
- Grow your tax expertise.
Qualifications
- Experience completing individual tax returns.
- Experience working in a fast-paced environment.
- Access to high speed, reliable internet.
- Experience and skilled in technology (specifically MS Teams and Outlook).
- Ability to communicate complex tax situations concisely via phone, email and chat to inspire confidence in clients.
- Experience utilizing effective customer service techniques.
- Analytical and problem-solving skills.
- Successful completion of the H&R Block Tax Knowledge Assessment or equivalent.
- High school diploma / equivalent or higher.
- Must complete continuing education requirement and meet all other IRS and applicable state requirements.
- Availability to work a minimum of 20 hours a week during peak tax season.
- Skill in researching information using various tax and publication tools (e.g., IRS Publications/Instructions).
Benefits and Why Work For Us
- Medical coverage with health and mental health support and coaching.
- 401k Retirement Savings Plan and Employee Stock Purchase Plan.
- Tax prep benefit for associates with no direct cost to you.
- Flexible/remote opportunities, collaborative teams, and additional perks.
The Community You Will Join
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace and are committed to building a connected culture where everyone feels safe to bring their authentic self to work and belongs to the team.
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