Job Description
Job Description
Experienced IT Helpdesk Technician
Part-Time position
Job Summary
NYC-based, small-size IT consulting company operating in the fashion industry and several other sectors. We are seeking an experienced IT Helpdesk Technician to provide high-quality technical support to end users across the organization. The job is part-time (3-4 days per week, 9am-5pm) in central Manhattan location. The ideal candidate has strong troubleshooting skills, a customer-focused mindset, and hands-on experience supporting desktops, laptops, networks, and common business applications in a fast-paced environment.
Key Responsibilities
* Provide Level 2 (and advanced Level 1) technical support for hardware, software, and network issues
* Troubleshoot and resolve issues related to Windows/macOS operating systems, Microsoft 365, email, and common business applications
* Support user accounts, permissions, and security using Active Directory, Azure AD, and related tools
* Diagnose and resolve network connectivity issues (LAN, Wi-Fi, VPN)
* Install, configure, and maintain desktops, laptops, printers, and mobile devices
* Escalate complex issues to senior IT staff or vendors when required, following established procedures
* Document incidents, solutions, and procedures in the ticketing system and knowledge base
* Participate in system upgrades, rollouts, and IT projects as needed
* Ensure compliance with security policies and data protection standards
Required Qualifications
* 2/3 years of experience in an IT helpdesk or technical support role
* Strong knowledge of Windows environments (Windows 10/11, Windows Server basics)
* Hands-on experience with Active Directory, Group Policy, and user management
* Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
* Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP)
* Excellent problem-solving and communication skills
* Ability to manage multiple issues and prioritize effectively
Preferred Qualifications
* Experience with macOS and mobile device management
* Basic knowledge of firewalls, VPNs, and endpoint security solutions
* Experience supporting remote users and hybrid work environments
Soft Skills
* Strong customer service orientation
* Clear verbal and written communication
* Patience and professionalism under pressure
* Ability to work independently and as part of a team
Work Environment
* Office-based, midtown Manhattan (near Grand Central Station)
* May require occasional after-hours
* 3-4 days part-time position (9 to 5pm)
Compensation & Benefits
* Salary: to be discussed during the interview process
* Ongoing training and certification support
* Career growth opportunities within the IT team
Job Description
Experienced IT Helpdesk Technician
Part-Time position
Job Summary
NYC-based, small-size IT consulting company operating in the fashion industry and several other sectors. We are seeking an experienced IT Helpdesk Technician to provide high-quality technical support to end users across the organization. The job is part-time (3-4 days per week, 9am-5pm) in central Manhattan location. The ideal candidate has strong troubleshooting skills, a customer-focused mindset, and hands-on experience supporting desktops, laptops, networks, and common business applications in a fast-paced environment.
Key Responsibilities
* Provide Level 2 (and advanced Level 1) technical support for hardware, software, and network issues
* Troubleshoot and resolve issues related to Windows/macOS operating systems, Microsoft 365, email, and common business applications
* Support user accounts, permissions, and security using Active Directory, Azure AD, and related tools
* Diagnose and resolve network connectivity issues (LAN, Wi-Fi, VPN)
* Install, configure, and maintain desktops, laptops, printers, and mobile devices
* Escalate complex issues to senior IT staff or vendors when required, following established procedures
* Document incidents, solutions, and procedures in the ticketing system and knowledge base
* Participate in system upgrades, rollouts, and IT projects as needed
* Ensure compliance with security policies and data protection standards
Required Qualifications
* 2/3 years of experience in an IT helpdesk or technical support role
* Strong knowledge of Windows environments (Windows 10/11, Windows Server basics)
* Hands-on experience with Active Directory, Group Policy, and user management
* Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
* Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP)
* Excellent problem-solving and communication skills
* Ability to manage multiple issues and prioritize effectively
Preferred Qualifications
* Experience with macOS and mobile device management
* Basic knowledge of firewalls, VPNs, and endpoint security solutions
* Experience supporting remote users and hybrid work environments
Soft Skills
* Strong customer service orientation
* Clear verbal and written communication
* Patience and professionalism under pressure
* Ability to work independently and as part of a team
Work Environment
* Office-based, midtown Manhattan (near Grand Central Station)
* May require occasional after-hours
* 3-4 days part-time position (9 to 5pm)
Compensation & Benefits
* Salary: to be discussed during the interview process
* Ongoing training and certification support
* Career growth opportunities within the IT team
Experienced IT Helpdesk Technician in new york at Unknown Company
This position is listed as part time and able to be worked remotely.