Lead strategic engagements with high-profile Federal enterprise customers, with account sizes often ranging from $4 - $6M in recurring revenue.
Drive cross-functional teams during pre-sales discovery, solutioning, and executive-level proposal development.
Oversee complex, multi-phase program delivery and ensure cross-functional alignment across Granicus teams, including GXG, Implementation, Product, Engineering and Support.
Develop and implement scalable consulting frameworks for team-wide adoption.
Conduct executive business reviews and long-term transformation planning.
Identify and drive strategic upsell and cross-sell opportunities.
Represent Granicus in public forums, panels, and thought leadership events.
Mentor Experience Partners and contribute to internal capability development.
Translate customer insights into product and service innovation recommendations.
Qualifications
Expertise in customer experience, digital transformation, public sector consulting, and enterprise digital communications program management.
Demonstrated experience with Federal government operations, procurement, and policy environments.
Deep understanding of strategic account management and customer lifecycle frameworks.
Exceptional strategic thinking and executive communication skills.
Strong facilitation, negotiation, and public speaking abilities, including content development to support.
Proficiency in CRM, analytics, and project management platforms.
Ability to manage large-scale portfolios and influence organizational direction.
Ability to lead cross-functional teams and drive alignment across departments.
Ability to innovate and scale best practices across a distributed team.
Bachelor’s degree in Business, Public Administration, Communications, or related field. (Master’s Preferred)
7-10 years of experience in senior consulting, customer success, or enterprise account management.
Proven success managing strategic client relationships and driving organizational growth.
Experience leading enterprise-scale digital transformation initiatives.