Experience Manager | Client & Referral Operations
Lead the Experience. Shape the Culture. Elevate Specialty Veterinary Care.
Role Overview
The Experience Manager will lead the Client Services, Referral Operations, and Medical Records teams, partnering with specialists, nurses, and operational leaders to create an extraordinary experience for every patient, family, and referring veterinarian.
Responsibilities
- Coach and develop a talented team.
- Strengthen relationships with families, colleagues, and referring veterinarians.
- Improve systems and workflows across the hospital and region.
- Shape the overall experience of CUVS internally and externally.
The Team You’ll Join
Reporting directly to the Vice President of Operations, you will collaborate with leaders in hospital operations, nursing, finance, learning and development, communications, and medical leadership to drive impactful change.
We’re Looking for Someone Who
- Inspires and develops high-performing teams.
- Leads with empathy, accountability, and integrity.
- Thrives in a fast-paced, collaborative environment.
- Builds trusted relationships with families, colleagues, and referring veterinarians.
- Thinks strategically while keeping the human experience at the forefront.
- Enjoys improving processes as much as developing people.
Qualifications
- Bachelor's degree or equivalent combination of education and experience.
- 3–5 years of progressive leadership experience.
- 5+ years of veterinary experience strongly preferred, or experience in a comparable healthcare or complex service environment.
- CVPM or other relevant leadership credentials highly valued.
Why CUVS?
At CUVS, you’ll work alongside nationally respected specialists, exceptional nurses, and an outstanding leadership team committed to advancing specialty veterinary medicine through collaboration, innovation, and compassion.
Your leadership will matter. Your ideas will be heard. You’ll influence thousands of patients, families, and referring veterinarians every year.
Opportunity to build something exceptional and lead both exceptional medicine and exceptional experience.
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