Experience Design, Vice President- ChaseAI

Shape the future of user experience with strategic design initiatives that blendbusiness needs and user insights.

As an Experience Design Vice President in the ChaseAI team, you will play apivotal role in shaping the user experience across our products and services.Leveraging your deep knowledge of design and research practices to leadstrategically important initiatives and develop innovative solutions that alignwith business requirements and user needs. As a subject matter expert,collaborate with cross-functional teams, guide, and mentor junior designers, andfoster a culture of inclusivity and accessibility. Your expertise in experiencestrategy and inclusive design will ensure that our offerings are not onlyvisually appealing but also accessible and user-friendly, enhancing the overallcustomer experience.

Job responsibilities

• Develop and execute design/research strategies for complex projects andensure alignment with business objectives and user needs across multipleproduct areas
• Diagram service flows and product features, design wireframes, and prototypeinteractions for key touchpoints as you lead end-to-end design initiativeswithin a specific domain.
• Role-model the adoption of inclusive design practices and accessibilityguidelines, mentor junior designers and foster a culture of diversity andinclusion
• Collaborate with cross-functional teams to integrate user experience designinto the product development processes and ensure seamless andcustomer-centric solutions
• Analyze market trends, gather feedback from user research, and learn fromdata insights to inform design decisions and optimize user experiences acrossvarious platforms and channels

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design orsimilar roles
• Demonstrated ability to create visual representations of user journeys, suchas storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines,with the ability to incorporate diverse perspectives and abilities intodesign solutions
• Proven ability to develop experiences that meet or exceed the initialproposal of a product or experience, including the development oftransformational innovation strategies and the creation of 'north star'representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding ofclient-side technologies, APIs, microservices, and the components of thetechnology stack, as well as their impact on user experience

Preferred qualifications, capabilities, and skills

• Expert using Figma, Figma plug-ins, and FigJam
• Excellent communication and presentation skills, including rationale andstorytelling that persuades senior leaders or aligns multiple stakeholders
• Expert in the latest AI technologies and trends including Claude, ChatGPT,and other LLMs.
• Broad Design skillset with an adaptable, product-oriented mindset and a lovefor learning
• Strong understanding of technology and/or coding experience with front-endframeworks (HTML, CSS, React), experience in mobile development (iOS,Android) and using APIs.
• Experience in conversation design and/or chatbots

JPMorganChase, one of the oldest financial institutions, offers innovativefinancial solutions to millions of consumers, small businesses and many of theworld’s most prominent corporate, institutional and government clients under theJ.P. Morgan and Chase brands. Our history spans over 200 years and today we area leader in investment banking, consumer and small business banking, commercialbanking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determinedbased on the role, experience, skill set and location. Those in eligible rolesmay receive commission-based pay and/or discretionary incentive compensation,p aid in the form of cash and/or forfeitable equity, awarded in recognition ofindividual achievements and contributions. We also offer a range of benefits andprograms to meet employee needs, based on eligibility. These benefits includecomprehensive health care coverage, on-site health and wellness centers, aretirement savings plan, backup childcare, tuition reimbursement, mental healthsupport, financial coaching and more. Additional details about totalcompensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bringto our global workforce are directly linked to our success. We are an equalopportunity employer and place a high value on diversity and inclusion at ourcompany. We do not discriminate on the basis of any protected attribute,including race, religion, color, national origin, gender, sexual orientation,gender identity, gender expression, age, marital or veteran status, pregnancy ordisability, or any other basis protected under applicable law. We also makereasonable accommodations for applicants’ and employees’ religious practices andbeliefs, as well as mental health or physical disability needs. Visit ourFAQsfor more information aboutrequesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, includingDisability/Veterans

J.P. Morgan's Global Banking business is one of the largest wholesale bankingclient franchises in the world. We serve clients, including corporations,governments, states, municipalities, healthcare organizations, educationinstitutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services,international banking and real estate services to clients—includingcorporations, municipalities, institutions, real estate investors and owners,and not-for-profit organizations.