Executive Team Leader – Assistant Store Manager

• Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goals
• Anticipate staffing needs, talent plan and recruit for the short and long term
• Manage leaders to follow up on training completion, check for understanding, and provide continuous education opportunities
• Engage in consistent and meaningful development conversations with Team Leaders
• Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team- and guest-centric culture
• Establish accountability through clear expectations and performance management, including observing, recognizing and coaching critical behaviors
• Use business reporting and guest insights to troubleshoot and follow up on opportunity areas
• Respond to negative guest shopping experiences by de-escalating situations and supporting the team in making things right
• Create scheduling plans with Team Leaders based on workload and guest traffic
• Plan, manage and follow up on organizational and operational change
• Demonstrate ethical conduct, safety, and compliance; lead and hold the team accountable
• Follow safe and secure training and processes as a key carrier
• Address store needs, including emergencies and regulatory visits
• Perform other duties based on business needs

Requirements

• 4 year degree or equivalent experience
• Strong interpersonal and communication skills
• Strong business acumen
• Ability to manage conflict, lead and hold others accountable
• Ability to relate well with and interact with all levels of the organization
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
• Ability to learn and adapt to current technology needs
• Ability to manage workload and prioritize tasks independently and with a team
• Ability to access all areas of the building to respond to guest or team member issues
• Ability to interpret instructions, reports and information
• Ability to scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
• Ability to accurately handle cash register operations and cash transactions
• Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary

Core Competencies

Demonstrates strong leadership in creating a guest-centric culture while effectively managing team performance and operational changes. Possesses strong business acumen and interpersonal skills to enhance guest experiences and team development.

Highest-signal resume keywords

• Guest Experience Management
• Team Leadership
• Conflict Resolution
• Business Acumen
• Performance Management

Hard Skills

• Cash Register Operations
• Financial Analysis
• Quantitative Analysis
• Merchandise Handling
• Scheduling
• Training Development
• Operational Change Management
• Problem Analysis
• Decision Making
• Staffing Planning

Soft Skills

• Interpersonal Skills
• Communication Skills
• Adaptability
• Coaching
• Recognition and Appreciation

Industry Keywords

• Guest-Centric Culture
• Performance Management
• Safety and Compliance
• Team Development
• Workload Management