Executive End User Support TechnicianHighly polished Executive End User Support Specialist to provide white-glove technical support to senior leadership team which consists of about 400 users globally. This role is ideal for someone who thrives in high-visibility environments, delivers exceptional customer service, and can confidently support executives across modern workplace technologies. In addition to traditional support, this role will help introduce and enable AI tools (e.g., Microsoft Copilot), guiding executives on how to leverage them effectively in day-to-day work.Key ResponsibilitiesHigh-Touch Executive Support in Complex EnvironmentsProven experience supporting large, enterprise-scale user bases (hundreds of stakeholders), including executives, chiefs of staff, and extended leadership teamsAbility to operate effectively in a high-demand, fast-paced, white-glove support model with constant interruptions and shifting prioritiesStrong Sense of Urgency & Decision-MakingDemonstrates immediacy in response and resolution, especially in time-sensitive executive scenariosExperienced in prioritizing competing requests and making quick, sound decisionsKnows when to escalate or pull in additional expertise to resolve issues efficientlyAdvanced AV & Meeting Technology SupportHands-on experience with Teams Rooms, Zoom, and other collaboration platformsSkilled in pre-meeting "pre-flight" checks, live troubleshooting, and rapid issue recoveryAbility to anticipate failures and proactively ensure seamless meeting executionBroad Technical Acumen Across Enterprise ToolsStrong working knowledge of: Microsoft 365 (especially Outlook, Exchange) Collaboration and conferencing tools Enterprise apps (e.g., SAP, e-signature tools)Focus is on breadth over deep specialization—understanding systems, integrations, and dependenciesAbility to triage issues and navigate to the right solution owner quicklyGlobal & Cross-Cultural AwarenessExperience supporting distributed, global teams and executivesComfortable navigating different time zones, cultures, and communication stylesProblem-Solving & Relationship ManagementStrong troubleshooting mindset with end-to-end ownershipBuilds and maintains a "network of contacts" across IT and business teams to accelerate resolutionProactively identifies adjacent or underlying issues during support interactionsCommunication & Executive PresenceExcellent written and verbal communication skillsAbility to engage executives with professionalism, empathy, and discretionClear, proactive communicator who follows through consistentlyAdaptability & Continuous LearningQuick learner who can ramp across new tools, platforms, and environmentsFlexible as technology strategy evolves (e.g., M365, Google ecosystem, AI tools)Process-Oriented with Strong JudgmentFollows established processes but is comfortable operating without rigid ticketing structuresNot afraid to ask questions, clarify needs, and validate assumptions before actingRequired Qualifications5+ years of experience in End User Support, including direct executive/VP supportProven experience supporting senior leadership or C-level executivesStrong expertise in:Microsoft Product Suite: Microsoft365, Microsoft Office, Collaboration Tools, Copilot, Genesys (preferred)Operating systems: Windows, macOS, iOS, AndroidConnectivity: remote access, VPNs, wireless networks, endpoint troubleshootingDevice management (MDM/EMM), secure mobile device policiesCollaboration tools (video conferencing, unified communications)Productivity suites and executive software / peripheralsExperience using ServiceNow Ticketing SystemsExcellent communication, interpersonal, and customer service skillsHighly professional, polished, and discreet demeanorAbility to work on-site full-time (5 days/week in Rahway, NJ)Strong problem-solving skills with the ability to operate independently in high-pressure environmentsPreferred / Nice-to-Have SkillsFamiliarity with Microsoft Copilot or other AI tools (e.g., Gemini)Understanding of:How AI can be applied to executive workflowsBasic AI concepts and promptingExperience providing user training or guidance on new technologiesPharma or regulated environment experience