Executive Leader, Card Servicing Operations (Hybrid)

Capital One is seeking a Sr. Director for Card Servicing Operations in a hybrid-capable role based in McLean, VA.

This leader will oversee 1,500–2,000 associates across multi-channel servicing operations, driving top-tier customer experiences, quality, and efficiency in a regulated environment. You will partner with Product, Tech, and OSS teams to simplify processes, automate where possible, and cultivate a high-performing, inclusive culture.