Job Description
Job Description
I have a full time opportunity for a VIP/Executive IT Support Engineer for one of our leading clients in Midtown Manhattan. In this role, you will respond to L2/L3 support tickets and report into the Director of IT Infrastructure. You will primarily support an executive team of 8 people (both Windows & MAC).
This role is 4 days onsite and one remote.
Responsibilities
* Provide proactive and responsive L2/L3 support for executives and their assistants— Windows/macOS, iOS/Android, M365 (Outlook, Teams, OneDrive, SharePoint), and core line-of-business apps.
* Manage and troubleshoot Microsoft Outlook and related email services, including calendar delegation, mailbox permissions, synchronization issues, and integration with mobile devices.
* Proactively monitor and resolve email delivery issues, spam filtering, phishing alerts, and security-related incidents to ensure uninterrupted executive communication.
* Rapid incident triage, root-cause analysis, and resolution; escalate to engineering/security as needed.
* Maintain executive device fleet: laptops, tablets, phones, peripherals; perform imaging, updates, backups, encryption, and lifecycle management.
* Set up and support board meetings, town halls, and executive presentations (Teams/Zoom, conference room AV, microphones, cameras, switchers).
* Conduct pre-flight checks, live monitoring, and post-event debriefs; prepare contingency plans.
* Coordinate with Facilities/AV vendors for reliable, high-quality experience.
* Configure and manage mobile devices (MDM/Intune), hotspot connectivity, and secure remote access (VPN)
* Provide travel kits, adapters, and international connectivity support; create executive travel checklists.
* Uphold privileged access practices: MFA, conditional access, privileged
Job Description
I have a full time opportunity for a VIP/Executive IT Support Engineer for one of our leading clients in Midtown Manhattan. In this role, you will respond to L2/L3 support tickets and report into the Director of IT Infrastructure. You will primarily support an executive team of 8 people (both Windows & MAC).
This role is 4 days onsite and one remote.
Responsibilities
* Provide proactive and responsive L2/L3 support for executives and their assistants— Windows/macOS, iOS/Android, M365 (Outlook, Teams, OneDrive, SharePoint), and core line-of-business apps.
* Manage and troubleshoot Microsoft Outlook and related email services, including calendar delegation, mailbox permissions, synchronization issues, and integration with mobile devices.
* Proactively monitor and resolve email delivery issues, spam filtering, phishing alerts, and security-related incidents to ensure uninterrupted executive communication.
* Rapid incident triage, root-cause analysis, and resolution; escalate to engineering/security as needed.
* Maintain executive device fleet: laptops, tablets, phones, peripherals; perform imaging, updates, backups, encryption, and lifecycle management.
* Set up and support board meetings, town halls, and executive presentations (Teams/Zoom, conference room AV, microphones, cameras, switchers).
* Conduct pre-flight checks, live monitoring, and post-event debriefs; prepare contingency plans.
* Coordinate with Facilities/AV vendors for reliable, high-quality experience.
* Configure and manage mobile devices (MDM/Intune), hotspot connectivity, and secure remote access (VPN)
* Provide travel kits, adapters, and international connectivity support; create executive travel checklists.
* Uphold privileged access practices: MFA, conditional access, privileged
Executive IT Support Specialist in new york at Unknown Company
This position is listed as full time and able to be worked remotely.