Executive Housekeeper

Executive HousekeeperCompensation: $80,000 to $90,000 per year plus bonus, Full-TimeThis is an extraordinary and career-defining opportunity to join the leadership team at the Ontario Airport Hotel and Conference Center as we embark on a monumental transformation! Under new ownership, our 309-room property is undergoing a complete top-to-bottom renovation and an exciting rebranding to an upscale hotel brand—Hyatt Regency. This pivotal moment offers a rare chance to shape the operational foundation, service culture, and guest experience of a fully revitalized hospitality environment.The Executive Housekeeper will be a strategic, hands-on, and service-driven leader responsible for overseeing all aspects of the housekeeping and laundry departments. This includes ensuring immaculate guest rooms and public spaces, implementing elevated brand standards, developing efficient operating procedures, and building a motivated, high-performing team. As a key steward of the Hyatt Regency brand experience, this leader will play an essential role in delivering the polished, welcoming, and refined environment that defines the property's new identity.The ideal candidate will bring a strong background in upscale hotel housekeeping operations, a passion for excellence in cleanliness and presentation, and the ability to lead with both vision and empathy in a dynamic, fast-paced setting. This is a unique opportunity to build systems, culture, and expectations from the ground up—leaving a lasting impact on the guest experience and the future success of the hotel.Key ResponsibilitiesLead the daily operations of the Housekeeping and Laundry departments to ensure the highest standards of cleanliness, presentation, and maintenance throughout the propertyMaintain expert knowledge of hotel services, room types, occupancy levels, group activity schedules, and operational needs to anticipate and respond to guest inquiries with accuracy and professionalismPrepare and distribute daily room assignments; adjust assignments as needed throughout the shift and ensure all tasks are completedManage the distribution, tracking, and security of keys, radios, and communication equipmentConduct regular inspections of guest rooms, public areas, and heart-of-house spaces to ensure compliance with brand standards and safety protocolsFoster a calm, organized, and solutions-oriented environment, especially during high-pressure or rapidly changing situationsRespond to guest concerns with urgency, empathy, and follow-through to ensure complete satisfactionEnsure appropriate staffing levels to meet business demands and maintain efficient operationsProtect guest privacy by maintaining strict confidentiality and adhering to proper data-security protocolsBuild strong, collaborative relationships with team members and other departments through clear communication and consistent leadership presenceAssist with recruiting, hiring, onboarding, training, and ongoing development of housekeeping team membersDevelop, implement, and maintain housekeeping SOPs, quality standards, and service procedures aligned with an upscale hotel brandTrain, mentor, and motivate team members to deliver exceptional service and uphold a culture of excellenceCreate and manage staff schedules to ensure adequate coverage and effective use of labor resourcesCollaborate closely with Front Office, Engineering, and other departments to support seamless guest experiencesMaintain inventory levels, order supplies, and manage equipment to support efficient operationsAddress and resolve guest complaints related to housekeeping services promptly and professionallyMonitor departmental expenses, support budget adherence, and identify opportunities for cost-effective improvementsStay informed on industry trends, technologies, and best practices to enhance operational efficiency and service qualityConduct performance evaluations and provide ongoing coaching and feedback to support team growthEnforce safety procedures and maintain a healthy, compliant work environmentCommunicate effectively with hotel leadership to support smooth, coordinated operationsAdditional Responsibilities: Please be aware that this job description is not intended to provide an exhaustive list of activities, duties, or responsibilities required of the employee for this position.Qualifications:Minimum 5 years of progressive housekeeping leadership experience in a full-service or upscale hotel environmentProven success managing large teams across housekeeping, public areas, and laundryExperience opening, renovating, or rebranding a hotel is highly desirableStrong understanding of brand standards, quality assurance, and guest satisfaction metricsDemonstrated ability to implement efficient operating procedures, inventory controls, and labor management strategiesAbility to foster a culture of cleanliness, accountability, and service excellenceProficiency with housekeeping management systems, PMS, Opera Cloud and scheduling toolsAvailability: The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demandsManhattan Hospitality Advisors is committed to equal employment opportunity. We provide equal opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.