Executive Housekeeper- Full Time, Hotel Housekeeping (Harrah's SoCal)

Executive Housekeeper- Full Time, Hotel Housekeeping (Harrah's SoCal)

Valley Center, CA, United States (On-site)

Job Summary

Directs the daily operations of the Housekeeping department while ensuring the highest standard of cleanliness, comfort, and safety.

How You Will Create the Extraordinary

• Direct day-to-day operation of the Housekeeping Department.
• Strategies with senior management on ways to continually improve the overall operation of the department.
• Looks for and identifies ways to create a higher level of standards and procedures.
• Responsible for enhancing and refining the departmental training program and supervisory structure.
• Confer with supervisors to assure maximum customer satisfaction and efficient utilization of manpower and facilities.
• Handles guests concerns taking corrective action as necessary.
• Inspects facilities, services and equipment and recommend changes or improvements as necessary.
• Review and approve and/or initiate requisitions and expenditures within the scope of delegated authority.
• Insure that expenditures remain within established limits.
• Periodically conduct sessions with supervisors to insure proper coordination and communication of policies, standards and procedures and operational matters.
• Prepare and/or assist in the preparation of annual budgets, capital planning and operation forecasts; prepare regular and special reports; maintain necessary records and files.
• Establish and administer safety policies and procedures pertaining to the Housekeeping Department and assure adherence to these policies and procedures.
• Establish objectives for each defined area and implement action plans to achieve them as specified.
• Delegate assignments to appropriate supervisors to accomplish tasks and at the same time provide developmental potential.
• Maintain close work relationships with other department’s managers/supervisors to promote smooth, efficient operations.
• Uses participate management techniques in daily operations to ensure an environment of proactive employee relations skills are used.
• Promotes the use of feedback to continually look towards improving departmental efficiencies and cooperation.
• Recommend personnel changes including the hiring, promotion, demotion, and release of staff.
• Recommend wage and salary adjustments within established limits.
• Approve vacations and recommend leaves of absence.
• Promote a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotability.
• Recommend/implement incentive programs in that address reducing costs or increasing revenues.
• Provide training, orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted goals.
• Spends the majority of time interviewing, training, and selecting employees
• Conducts Performance Reviews
• Makes or recommends wage increases
• Makes or recommends promotions
• Provides for safety and security
• Handles employees' complaints or grievances
• Recommends disciplinary action or disciplines employees
• Plans work
• Supervises and monitors work
• Monitors legal compliance with federal, state, and gaming laws

What You Will Need

• Bilingual in English and Spanish required.
• Minimum of five years operations management experience in a Hotel of comparable size and quality is required.
• Minimum three years experience as a department head/division manager level or above required.
• Previous knowledge, understanding and experience in developing and facilitating departmental training.
• Knowledge of computer systems and applications.
• Demonstrated ability in maintaining consistent, high quality service levels; prior experience in supervising work units; history of developing employees who have been successfully promoted to increasing levels of responsibility; track record of managing a department that provides excellent service to guests.
• Excellent interpersonal, customer service, communication, team building, training skills and problem solving skills are required.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.

ADDITIONAL REQUIREMENTS

• Must be able to work independently.
• Must be able to maneuver to all areas of the hotel and casino.
• Must be able to respond calmly and make rational decisions when handling employee and guest conflicts.
• Must be able to communicate distinctly and persuasively to others.
• Must be able to lift up to 10 pounds and carry up to 5 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at desk area.
• Must be able to respond to visual aural cues.
• Must be able to operate a computer, telephone and ten key adding machines.

Salary: $85k per year, depending on experience

Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.

WE ARE HARRAH'S RESORT SOUTHERN CALIFORNIA

At Harrah's Resort Southern California, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission : “Create the Extraordinary"

Our Vision : “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values : “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

About Us

Are you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? AtHarrah’s Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with you!

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Harrah's Resort Southern California will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Harrah's Resort Southern California is an Equal Opportunity Employer. Harrah's Resort Southern California will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 90189
• Job Category Housekeeping and Laundry
• Job Schedule Full time
• Locations Harrah's Resort Southern California (On-site)