DoorDash is seeking an ACE Specialist to serve as the second point of contact for escalations from the Executive team and internal partners. You will thoroughly investigate each escalation, route to the appropriate team, and ensure accurate defect tagging for trend reporting while meeting our TTR goals.
You will own escalations from investigation through resolution, ensuring timely, accurate, and high-quality outcomes for executives, customers, Dashers, and cross-functional partners.
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