Part-Time (25-30 hours per week), includes evenings and weekends
POSITION SUMMARY
The Executive Director is responsible for the overall operation, stability, and development of CRC. This is a hands-on leadership role that combines program oversight, staff supervision, financial coordination, and direct involvement in service delivery.
This position requires both strategic thinking and real-time problem solving, particularly during active service hours in a high-conflict, emotionally charged environment.
CORE RESPONSIBILITIES
Program Operations
- Oversee all supervised visitation and exchange services to ensure safety, consistency, and compliance with court expectations
- Coordinate with the Assistant Director to ensure full staffing coverage across all 7 days of operation
- Maintain awareness of daily service activity and provide support or intervention as needed, particularly for higher-risk or complex situations
- Ensure program policies, procedures, and documentation standards are consistently followed
- Monitor service delivery to identify gaps, risks, and opportunities for improvement
Staff & Contractor Management
- Recruit, train, and supervise monitors (paid and volunteer)
- Provide ongoing coaching, support, and accountability to staff
- Coordinate scheduling and staffing coverage in collaboration with the Assistant Director
- Address performance concerns and reinforce expectations to maintain service quality and consistency
Administrative & Client Coordination
- Oversee client scheduling systems, communication processes, and overall program flow
- Manage or delegate incoming calls and emails in coordination with the Assistant Director
- Serve as escalation point for complex or high-conflict client situations
- Ensure accurate, timely, and confidential record-keeping
- Oversee organizational budget, financial tracking, and coordination with accounting support
- Monitor client payments and support consistent billing practices
- Maintain financial controls and support accurate reporting
- Collaborate with the Board of Directors to maintain and strengthen the organization’s financial position and processes
Organizational Leadership & Board Relations
- Collaborate with the Board of Directors on organizational planning, reporting, and governance
- Provide regular updates on operations, staffing, and financial status
- Lead development and implementation of organizational policies and procedures
Community & External Relations
- Maintain relationships with courts, attorneys, referral sources, and community partners
- Represent CRC in professional and community settings
- Support outreach, partnerships, and program visibility efforts
Development & Sustainability
- Support grant-related activities, including the identification of opportunities, proposal preparation, coordination, tracking, compliance, and reporting
- Assist with fundraising efforts and organizational sustainability initiatives
QUALIFICATIONS
Required:
- Strong leadership, organizational, and problem-solving skills
- Ability to manage multiple priorities in a dynamic environment
- Strong interpersonal and communication skills, particularly in high-stress situations
- Ability to supervise staff and maintain accountability
- Basic financial literacy, including comfort working with budgets, tracking expenses, and reviewing financial reports
- Commitment to confidentiality, cultural competence, and trauma-informed care
- Comfort working in evolving systems and the ability to strengthen structure and consistency over time
Preferred:
- Experience in nonprofit management, social services, or program operations
- Experience working with high-conflict families or court-involved populations
- Experience coordinating with accountants/bookkeepers or managing organizational finances
- Experience with grant coordination, reporting, or fundraising
- Proficiency in Microsoft Office (Word, Excel)
- Familiarity with QuickBooks or similar accounting software
- Experience using cloud-based systems (e.g., Google Workspace) for email, file management, and collaboration