Executive Director

Supervisor’s Title: Regional Operations Manager

Position Summary

Directs overall community operations to deliver exceptional resident care and service, regulatory compliance, team engagement, family satisfaction, financial performance, and brand standards.

Essential Job Functions

• Lead and develop the community management team; directly/indirectly supervise all staff.
• Implement resident programs and services in partnership with regional/corporate teams; ensure regulatory compliance and safety/security.
• Oversee marketing/sales activities; foster positive relationships with residents, families, and the professional community.
• Ensure confidentiality of employee and resident records; meet financial and budgetary objectives; maintain OSHA and Safety program implementation.
• Ensure timely completion of Workers’ Compensation program elements.

Hospitality Standards

• Greet residents, employees, and guests warmly—by name and with a smile.
• Treat everyone with courtesy and respect; embrace and value our differences.
• Anticipate needs and act proactively; listen and respond promptly and enthusiastically.
• Hold ourselves and one another accountable; maintain professionalism in conduct and appearance.
• Pay attention to details; ask, “Is there anything else I can do for you?”

Education

• College degree in healthcare or related field preferred; equivalent experience considered.

Experience

• Two (2)+ years leadership in senior living preferred.

Knowledge/Skills

• Senior population knowledge; interpersonal and leadership skills; financial acumen; market awareness.
• Comfort using Gardens Care’s approved systems is required: Google Workspace (Docs, Sheets, Drive, Gmail, Calendar, Meet), ECP (care management), Sagely (life enrichment/ activity documentation), and ADP (timekeeping, payroll, scheduling).

Special Requirements

• Meets applicable licensure/health requirements; on‑call availability; medical clearance; valid driver’s license and acceptable record (if driving).

Tools & Equipment

• Computer; office equipment; pager; telephone.

Physical Activities

• Lift/carry up to 50 lbs. occasionally; push/pull up to 50 lbs.; climb/reach/bend/twist occasionally; balanced sitting/standing/walking per day.

Visual Requirements

• Clerical/administrative tasks.
• In the course of their duties, employees may encounter residents with a range of medical and health-related needs. Gardens Care upholds comprehensive safety and infection-control standards, equipping staff with training, resources, and protective measures that prioritize the health and dignity of every individual. This approach reflects our commitment to providing care in a manner that is safe, respectful, and supportive for both residents and employees.

Operational Needs

• As members of the Gardens Care team, employees are expected to support reasonable supervisory direction to meet operational needs. Flexibility and teamwork help us maintain exceptional, person-centered service for residents and families.

Acknowledgement

By signing below, I acknowledge that I have read and understand this job description and agree to perform the duties described herein.