Executive Director, Order Operations & Customer Experience

UroGen Pharma, Inc. is seeking an Executive Director of Order Operations and Customer Service to lead a team of ten.

The role will define the operating model, establish service standards, and partner across Commercial, Supply Chain, Market Access, Finance, Legal, Quality, IT, and external fulfillment partners to deliver exceptional customer support. The candidate will design scalable, high-touch processes, manage escalations, and drive improvements using operational insights to enable growth