Executive Director

Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members.

We are looking for a seasoned Executive Director for our community in Cape Coral, FL.

Responsibilities

• Responsible for leading day‑to‑day operations, including full P & L responsibility.
• Ensure compliance with all local, state, and federal regulations, as well as Experience Senior Living's company policies and procedures, standards, and guidelines.
• Focus on creating a safe environment for residents, families, and team members.
• Ensure adherence to the Resident's Rights.
• Focused on resident, family, and team member satisfaction.
• Be able to analyze data, root causes and develop a plan of action if necessary.
• Develop and implement successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services.
• Lead morning stand‑up meetings and ensure minutes are taken for those who were not present.
• Strong communications skills; listening, oral and written.
• Lead and support all sales and operational strategies, educating all team members of the importance of being part of the sales process.
• Actively partner with the Director of Sales to conduct a quarterly SWOT, and have ongoing weekly, or at times daily discussions on sales/marketing strategies and help support all sales efforts, including conducting tours, assisting with creative follow‑ups, outreach, home visits, and building positive relationships with referral partners.
• Coordinate with the Director of Health and Wellness, understanding the care needs of residents and ensuring a solid care plan is in place that encompasses all areas of each individual's care. Ensure residents have been assessed at the proper level of care. Ensure team members support their independence and current abilities and only assist in areas of true need. Be available to meet with residents, families and team members regarding any care concerns that need to be addressed.
• Coordinate with the Director of Memory Care to address challenging situations, find creative solutions, assist, and support all dementia training for new team members and ongoing training for existing team members.
• Coordinate with the Director of Life Enrichment to ensure the activity calendar is robust, with a wide variety, touching on the whole person, and activities occur 7 days per week, including evenings.
• Coordinate with the Director of Culinary to ensure menu planning offers a wide variety to choose from, alternate choices are available for residents, and assist in tasting food from meals on a regular basis.
• Coordinate with the Director of Maintenance to have ongoing discussions regarding the building, areas of concern, preventive maintenance schedules, timely room turns, required drills, and assist in any coordination for CapEx projects.
• Ensure that the Employee Appreciation program is implemented and adhered to monthly.
• Ensure employee performance reviews are completed and administered in a timely manner.
• Assist in recruiting, hiring, orienting, training, supervising, and evaluating team members.
• Be involved in creating the annual operation budget and capital requirements/needs, support leadership team members in using budgetary reports, and manage their department budgets, approve expenses, provide explanations for monthly variance reports, and manage expenses as necessary.
• Build high‑performing teams, keep morale high and support the company culture consistently.
• Be able to work in various positions in the community and be willing and able to fill in as necessary.
• Create and implement a Manager On Duty system to ensure there is a leadership person in the community seven (7) days per week. Ensure each person assigned as Manager on Duty has received proper training and a solid understanding of responsibilities while in this role.
• Remain active in local community activities and events. Build and maintain a solid network and resources for resident, employee and volunteer referrals.
• May drive company van, bus, or other vehicles from community to social and other destinations.
• May perform other duties as needed and/or assigned.

Requirements

• A Bachelor's degree in business administration, healthcare administration, or a related subject is required.
• Required certification for Residential Care Facilities based on state regulations.
• Three (3) to five (5) years of experience in operations management with demonstrated success in meeting financial and sales goals.
• A solid understanding of local, state, and federal regulations as they pertain to this community.
• Demonstrated success in operating or maintaining a quality, customer service workforce.
• Willingness to understand, implement and maintain a hospitality environment for residents, families, and team members.
• A solid understanding of facilities management.
• Experience in recruiting, onboarding, orienting, training, and retaining team members.
• Possess solid performance management and leadership skills, including the ability to communicate performance expectations, coach and document performance strengths and challenges, provide direction and guidance, listen, have ongoing conversations regarding performance, including implementing the company's disciplinary process if necessary, completing performance reviews in a timely manner, as well as ensuring all department performance reviews are completed in a timely manner, and providing the necessary support and feedback to all team members.
• Basic knowledge of computer systems and various software platforms that the company has chosen to use.
• The ability to become licensed or certified as an administrator for assisted living within a prescribed timeframe in states requiring such a license or certification.
• Must have an acceptable driving record per the company motor vehicle policy.
• Able to influence the actions and opinions of others in a desired direction. Exhibit judgement in leading others to meet worthwhile objectives.
• Able to act in solving problems while exhibiting judgement and a realistic understanding of the issue(s). Able to use reason, even when dealing with emotional, highly sensitive and contentious topics. Knowing when to handle the situation independently or include the necessary individuals to resolve the problem.
• Able to define realistic, specific goals and objectives. Able to define task and deliverables necessary to meet goals.
• Able to clearly present information through the spoken word. Can accurately communicate, providing the necessary level of detail even under stressful or demanding conditions.
• Able to relate to routine operations in a manner that is consistent with existing solutions to problems. Conform to and communicate established policies and procedures.
• Able to think creatively and independently to meet worthwhile objectives.
• Able to be innovative to create and generate solutions and programs.
• Able to define realistic and specific goals and objectives. Able to define tasks and deliverables necessary to meet goals. Can assign resources and set priorities to meet goals.
• Able to research and identify various possibilities to aid in reaching decisions necessary to meet goals.
• Identifies, obtains, and effectively allocates the resources required to achieve applicable goals.
• Build and maintain productive, work‑focused relationships with team members, residents, families, referral partners, the executive team, as well as within the community.
• Able to work with people in such a manner to support the company's culture, build high‑morale teams, work in a team setting to accomplish goals and get results.
• Function as a role model for team members by being punctual, neat, clean, and professional in appearance.
• Ability to work varied schedules to include weekends, evenings, overnights, and holidays.

Benefits

We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.

Background Screening Requirement

Employment is contingent upon successful completion of background screening in accordance with Florida law and company policy. Certain positions may require fingerprinting and Level 1 or Level 2 background screening. Applicants can review Florida care provider background screening requirements at