Executive Director

Experience Senior Living is thrilled to announce its breakthrough community in the Maryland market, The Gallery Roland Park, scheduled to open in May 2027. As development progresses, we are beginning the search for an Executive Director who will play a critical role in pre-operations, sales, and team building during the final stages of development and through opening. This is a unique opportunity to help launch a new community and shape the resident and associate experience from the ground up.

Pre-Operations Responsibilities

• Provide executive leadership during the pre-opening phase, partnering with development, construction, marketing, and corporate teams to ensure operational readiness, regulatory compliance, and a successful community launch.
• Lead and support pre-opening sales and marketing efforts, including relationship building in the local market, referral network development, and achievement of initial occupancy goals.
• Recruit, onboard, and develop the foundational leadership team, establishing culture, service standards, and operational systems prior to opening.
• Oversee pre-opening budgets, policies, and procedures, ensuring alignment with brand standards and a smooth transition from development to full operations.

Operating Responsibilities

• Responsible for leading day-to-day operations, including full P & L responsibility.
• Ensure compliance with all local, state, and federal regulations, as well as Experience Senior Living's company policies and procedures, standards, and guidelines.
• Focus on creating a safe environment for residents, families, and team members.
• Ensure adherence to the Resident's Rights.
• Be focused on resident, family, and team members' satisfaction.
• Be able to analyze data, root causes, and develop a plan of action if necessary.
• Develop and implement successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services.
• Lead morning stand‑up meetings and ensure minutes are taken for those who were not present.
• Strong communication skills; listening, oral and written.
• Lead and support all sales and operational strategies, educating all team members of the importance of being part of the sales process.
• Actively partner with the Director of Sales to conduct quarterly SWOTs and maintain ongoing weekly or daily discussions on sales/marketing strategies and support all sales efforts, including tours, creative follow‑ups, outreach, home visits, and building positive relationships with referral partners.
• Coordinate with the Director of Health and Wellness to ensure the care plan is comprehensive and aligns with each resident's needs; ensure proper assessment levels, support for independence, and address any care concerns.
• Coordinate with the Director of Memory Care to address challenging situations, find creative solutions, and support all dementia training for new and existing team members.
• Coordinate with the Director of Life Enrichment to ensure the activity calendar is robust, diverse, and runs 7 days per week, including evenings.
• Coordinate with the Director of Culinary to ensure menu planning offers a wide variety, alternate choices, and regular tasting of meals.
• Coordinate with the Director of Maintenance to discuss building concerns, preventative maintenance schedules, timely room turns, required drills, and CapEx project coordination.
• Ensure that the Employee Appreciation program is implemented and adhered to monthly.
• Ensure that employee performance reviews are completed and administered in a timely manner.
• Assist in recruiting, hiring, orienting, training, supervising, and evaluating team members.
• Be involved in creating the annual operation budget and capital requirements; support leadership in using budgetary reports, managing department budgets, approving expenses, and providing explanations for variance reports.
• Build high‑performing teams, keep morale high, and support consistent company culture.
• Be willing to work in various positions in the community and fill in as necessary.
• Create and implement a ‘Manager On Duty’ system to ensure leadership presence seven days per week, with proper training and understanding of responsibilities.
• Remain active in local community activities and events; build and maintain a network of resident, employee, and volunteer referrals.
• May drive company van, bus, or other vehicles from the community to social and other destinations.
• May perform other duties as needed and/or assigned.

Requirements

• Business administration, healthcare administration, or a related bachelor's degree.
• Required certification for Residential Care Facilities based on state regulations.
• Experience with opening a new Senior Living community.
• 3 to 5 years of operations management experience with demonstrated success in meeting financial and sales goals.
• Solid understanding of local, state, and federal regulations as they pertain to the community.
• Demonstrated success in operating or maintaining a quality, customer service workforce.
• Willingness to implement and maintain a hospitality environment for residents, families, and team members.
• Solid understanding of facilities management.
• Experience in recruiting, onboarding, orienting, training, and retaining team members.
• Strong performance management and leadership skills, including setting expectations, coaching, documenting strengths and challenges, implementing disciplinary processes, and completing timely reviews.
• Basic knowledge of computer systems and various software platforms used by the company.
• Ability to become licensed or certified as an administrator for assisted living within the required timeframe in states that require it.
• Acceptable driving record per company motor vehicle policy.
• Able to influence actions and opinions in a desired direction; exhibit judgment in leading others toward objectives.
• Ability to solve problems with judgment and realistic understanding of issues; manage emotional, sensitive, and contentious topics appropriately.
• Define realistic specific goals and objectives; outline tasks and deliverables necessary to meet those goals.
• Present information clearly through spoken word; communicate detailed information under stress.
• Apply policies and procedures consistently; communicate effectively.
• Think creatively and independently to meet objectives; innovate solutions and programs.
• Research and identify various possibilities to aid in decision making.
• Identify, obtain, and allocate resources required to achieve goals.
• Build and maintain productive work‑focused relationships with team members, residents, families, referral partners, and executive team.
• Support company culture, build high‑morale teams, and work collaboratively to achieve results.
• Act as a role model for punctuality, appearance, and professionalism.
• Work varied schedules, including weekends, evenings, overnights, and holidays.

Benefits

We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.

Compensation

$150,000-$175,000/year