Executive Director Assisted Living Memory Care

Executive Director – Assisted Living & Memory Care

Job Type: Full-Time
Department: Executive Leadership / Operations
Reports To: Ownership / Regional Leadership

About the Role

We are seeking an experienced, compassionate, and results-driven Executive Director to lead the day-to-day operations of our Assisted Living and Memory Care community. The Executive Director is responsible for creating a safe, welcoming, and engaging environment where residents receive exceptional care and team members feel valued, supported, and empowered to succeed.

This is a highly visible leadership position for someone who understands that senior living is more than a business—it is a commitment to residents and their families. The ideal candidate combines strong operational and financial skills with genuine compassion, excellent communication, and a passion for serving older adults.

Key Responsibilities

Leadership & Community Operations

• Provide overall leadership and direction for the community's daily operations.
• Establish a culture centered on resident dignity, safety, choice, and quality of life .
• Maintain a strong presence throughout the community and build meaningful relationships with residents, families, and employees.
• Ensure the community operates in accordance with company policies, applicable laws, regulations, and industry standards.
• Partner with department leaders to establish goals, monitor performance, and drive continuous improvement.
• Respond effectively and professionally to resident, family, employee, and operational concerns.

Resident Care & Quality

• Oversee the delivery of high-quality Assisted Living and Memory Care services.
• Ensure residents receive individualized care consistent with their needs, preferences, service plans, and rights.
• Promote person-centered dementia care practices and a supportive environment for residents living with memory impairment.
• Monitor resident satisfaction, quality indicators, incidents, complaints, and corrective actions.
• Work closely with families and responsible parties to maintain open communication and confidence in the community.
• Ensure appropriate coordination with physicians, healthcare providers, pharmacies, hospitals, and other outside partners.

Staff Leadership & Development

• Recruit, hire, onboard, coach, develop, and retain high-performing team members.
• Create clear expectations and hold leaders and employees accountable for performance.
• Foster a positive, respectful, team-oriented workplace culture.
• Ensure appropriate staffing levels and scheduling to meet resident needs and operational requirements.
• Conduct regular leadership meetings, employee meetings, performance reviews, and coaching conversations.
• Recognize employee accomplishments and create opportunities for professional development.
• Address employee relations matters fairly, consistently, and in accordance with company policies.

Regulatory Compliance & Risk Management

• Maintain compliance with all applicable federal, state, and local regulations governing Assisted Living and Memory Care operations.
• Prepare the community for regulatory inspections, audits, licensing reviews, and surveys.
• Maintain accurate and timely documentation and ensure required records are complete.
• Oversee incident reporting, investigation, follow-up, and corrective action.
• Promote a strong culture of safety, infection prevention, emergency preparedness, and risk management.

Financial & Business Management

• Manage the community within established operating and financial goals.
• Monitor revenue, expenses, labor costs, purchasing, and departmental budgets.
• Partner with ownership or regional leadership to develop and execute strategies for financial performance.
• Identify opportunities to improve operational efficiency without compromising resident care or employee experience.
• Support occupancy growth and resident retention initiatives.

Sales, Marketing & Family Relations

• Serve as a primary ambassador for the community.
• Build strong relationships with prospective residents, families, referral partners, healthcare professionals, and community organizations.
• Partner with the sales and marketing team to support tours, move-ins, and occupancy goals.
• Participate in community events, networking opportunities, and outreach activities.
• Ensure prospective residents and families receive an exceptional experience from their first interaction with the community.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Gerontology, or a related field preferred.
• Previous leadership experience in Assisted Living, Memory Care, Skilled Nursing, Senior Living, Healthcare, or a related environment .
• Demonstrated experience managing people, operations, budgets, and regulatory compliance.
• Strong understanding of senior living operations and resident-centered care.
• Excellent written and verbal communication skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Ability to lead with empathy while maintaining accountability and operational discipline.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Must meet all licensing and regulatory requirements applicable to the position and community.

The Ideal Candidate

The successful candidate is a hands-on, visible, and approachable leader who understands how to balance business performance with exceptional resident care.

You are someone who:

• Leads by example and is comfortable being present on the floor and in the community.
• Builds trust with residents, families, and employees.
• Can have difficult conversations while treating people with respect.
• Understands that employee engagement directly impacts resident satisfaction and care.
• Is comfortable managing budgets, staffing, compliance, and operational metrics.
• Takes ownership of problems and follows through on solutions.
• Has a passion for dementia care and improving the lives of older adults.
• Brings energy, professionalism, integrity, and accountability to the role.

What We Offer

• Competitive salary based on experience and qualifications
• Comprehensive benefits package
• Paid time off
• Opportunities for professional growth and advancement
• Supportive leadership environment
• Opportunity to make a meaningful difference in the lives of residents, families, and employees

We are an Equal Opportunity Employer.