Executive Director, AI-Driven Home Lending Transformation

Explicitly requires vibe coding and hands-on AI/LLM work to build agentic prototypes and automation; strong focus on prompt engineering and rapid prototyping with firm-approved AI tools.

About the Role

Lead product strategy and delivery for Home Lending transformation at Chase, defining outcomes and shipping AI- and LLM-powered agentic experiences that speed cycle time and improve customer outcomes. Partner with engineering, design, and business leaders to prototype, prioritize, and deliver scalable, data-driven solutions across channels.

Job Description

Role

As Executive Director of Product Management, Home Lending Product & Transformation, you will define measurable outcomes and deliver AI-powered capabilities to accelerate idea-to-impact for Chase’s home lending ecosystem. You will lead product strategy, prototype-first delivery, and cross-functional execution to re-imagine customer experiences and reduce cycle time.

Key Responsibilities

• Establish a prototype-first delivery model using firm-approved tooling and light coding to build interactive agentic prototypes.
• Define and prioritize the product backlog to maximize customer and business value; translate strategy into measurable outcomes and sequenced enterprise-scale delivery plans.
• Translate requirements into functional specifications (process flows, business rules, data definitions, acceptance criteria) and incorporate platform and integration dependencies for realistic sequencing.
• Design and deliver agentic experiences across modalities and channels (in-app chat, SMS, RCS, outbound/inbound voice) with clear handoffs and escalation rules.
• Define agent operating boundaries and guardrails to ensure predictable, enterprise-compliant behavior.
• Establish prompt refinement and optimization practices; continuously test and tune prompts and few-shot examples to improve quality and latency.
• Own data and integration thinking end-to-end (source-to-target mappings, data contracts, reconciliation checks) to ensure reliable cross-system solutions.
• Lead discovery, usability testing, and rapid experiments (MVPs/A-B tests); use SQL/analytics and light scripting to validate hypotheses and accelerate time-to-insight.
• Facilitate agile ceremonies, partner with engineers to slice work, remove blockers, and own delivery velocity, quality, and outcomes.
• Instrument features, analyze performance, and publish outcome dashboards to drive ROI and maintain a living, data-backed roadmap.
• Champion innovation, challenge legacy processes, and lead cross-functional change initiatives to transform Home Lending.

Requirements

• 5+ years of Product Owner/Product Manager experience with end-to-end ownership and evidence of compressing cycle time on complex products.
• 3+ years hands-on experience with JIRA/JIRA Align for backlog management and demonstrated expertise leading agile delivery (Scrum/Kanban).
• Hands-on experience building agentic, LLM-powered applications end-to-end, including orchestration pipelines, prompt engineering, retrieval-augmented generation (RAG), and model output evaluation.
• Proven ability to build and scale agentic task-automation solutions that reduce manual work and deliver measurable business impact.
• Advanced product analytics capability; familiarity with AI/ML concepts and firm-approved tools; hands-on technical proficiency (SQL, light scripting/automation, firm-approved “vibe coding”).
• Applied UX and solution design experience; proficiency with Figma and process-mapping tools to frame problems and prototype solutions.
• Strong collaboration and communication skills; ability to translate business needs into integration-ready functional specifications and perform lightweight debugging/root cause analysis.
• Bachelor’s degree in Business, Computer Science, Engineering, or equivalent practical experience.

Notes

• The role emphasizes responsible use of AI within governance and human judgment.
• Focus is on enterprise-scale delivery, data/integration reliability, and measurable acceleration of cycle time and customer outcomes.

Skills

Product Management Leadership Agile (Scrum/Kanban) Backlog Management Prioritization Stakeholder Management Collaboration Communication Experimentation / A/B testing Prototyping Product Analytics Data-driven decision making Requirements specification Integration thinking Usability testing UX and Solution Design Change Management Prompt Engineering

Experience Level

Experience Level

Employment Type

Full-time

• • Comprehensive health care coverage
• • On-site health and wellness centers
• • Retirement savings plan
• • Financial coaching
• • Discretionary incentive compensation (cash and/or forfeitable equity)
• • Commission-based pay (for eligible roles)