Executive Desktop Support EngineerA Fortune 500 aerospace and aviation client is looking for an Executive Desktop Support Engineer to join their team in supporting their Executive Leadership Team. In this role, you will be the primary technical support contact for roughly 40 leadership team members (C-suite, Presidents, and their Executive Administrator Assistants) in addition to secondary technical support contact for VPs and special assignments as needed. You help schedule and coordinate times to migrate, install or resolve issues, ensure machines are properly updated and backed up, and assist with activation and configuration of smart mobile devices (iOS devices and some Android).
You will maintain end of life hardware refresh, peripheral support, network port activation, mobile computing support, and hardware warranty repair. Perform, when necessary, Executive Home Support to resolve broadband, network, or computer related issues. Perform troubleshooting and meeting preparations for designated Executive Conference rooms ensuring that computers, presentation data and conferencing solutions are in functioning order, and special event support if needed.
Other responsibilities include:Provide hands-on hardware and software support for Microsoft Windows 11, Office 365, Apple (iPad and iPhone) and Android end-user devicesAssist Executives with general IT system troubleshooting and supportInstall, configure, and test new hardware and software for end-usersConfigure and support mobile devices such as iPhones, iPads and Android mobile phonesAssist end-users in-person and remotely with various hardware and software issuesRespond to support requests via phone, email and/or other approved electronic mediaDeliver a high level of professional service and supportTake initiative to introduce technology to help business processes and improve productivityParticipate in regular training in the latest technologiesSome travel, including international, may be required (10%)Protect and maintain the privacy of employee personnel records including, but not limited to, personal compensation information about employeesPerform other duties and projects as assignedThis role is 100% onsite Monday Friday at this client’s headquarters in Fort Worth, TX. They work a 9/80 schedule so you will have off every other Friday, however some availability after normal business hours might be required. Reliable transportation and ability to lift up to 30 lbs.
is required.We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances.