Executive Deskside Support Engineer

Job Description: Executive Deskside Support Engineer

Onsite – No Remote

Des Moines, IA

Role: Executive Deskside Support Engineer – VIP Support

Domain: End User Computing (EUC) / Workplace Services

Preferred Experience: 5–8+ years

Key responsibilities

• Provide dedicated white-glove IT support to C-suite executives and VIP users.
• Troubleshoot Windows 10/11, laptops, desktops, Surface devices and peripherals.
• Support Microsoft 365: Outlook, Teams, OneDrive, SharePoint and Office applications.
• Handle iPhone, iPad and Android device support.
• Provide executive meeting and conference-room AV support.
• Troubleshoot VPN, Wi-Fi, LAN, MFA and Microsoft Entra ID.
• Manage tickets, incidents, escalations and end-to-end resolution.
• Support executive onboarding, offboarding and device provisioning.
• Maintain strict confidentiality and professional communication.

6 must-have skills for screening

Must-have skill

What to look for

1. VIP / Executive Support

C-suite, senior leadership support

2. Windows & Desktop Support

Windows 10/11, hardware, peripherals

3. Microsoft 365

Outlook, Teams, OneDrive, SharePoint

4. Endpoint Management

Intune, SCCM, Autopilot

5. Network & Identity Support

VPN, Wi-Fi, MFA, Entra ID

6. ITSM & Troubleshooting

ServiceNow, ticket ownership, incident management

Important screening criteria:

• Prioritize candidates with actual executive/VIP support experience.
• Strong customer service and professional communication are essential.
• Conference-room and Teams meeting support is an advantage.
• 5–8+ years of experience is preferred.
• Must be available to work onsite in Des Moines, Iowa.