Managing executive escalations, the full-time Executive Community Relations Manager will triage high-visibility issues, draft responses for community platforms, and coordinate messaging during live incidents in a remote environment. Key responsibilities Triage executive escalations and assess severity to resolve issues quickly Draft responses for high-visibility issues on community platforms like X, Discord, and Reddit Own cases involving prominent traders and public figures, ensuring clear resolutions Required qualifications 4+ years in executive escalations, customer relations, or community management at a consumer-facing company Exceptional writing skills with the ability to adjust tone for different audiences Experience handling sensitive public-facing issues with reputational implications Proven ability to partner with Communications, PR, or Community teams during incidents Strong ownership habits and ability to make quick judgment calls with incomplete information
Executive Community Relations Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.