Executive Assistant & Customer Success Support Associate (B2B SaaS)Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we're looking to bring on a Customer Success Support Associate with personal ambitions to provide the optimal backend support to our CS organization and Vice President, preparing our team internally to continue to provide a best-in-class service experience.This role is an unprecedented opportunity to have an immense impact on our industry leading Customer Success Team that ranks 85 Net Promoter Score points higher than our competition (in other words, people love Prompt). We're looking for someone scrappy, willing to bring new ideas, take on big challenges, and is into doubling down on what works.We're doing something special here and this role will be critical in taking Prompt to the next level.Why Work for Prompt?BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital.
We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)The RoleOur expectation of this role is that you serve as a direct executive assistant to our CS Vice President and support the entire CS team including our onboarding specialists with operational duties related to client success projects and processes and picking up anything that is needed from the team. This is an internal, non-client facing role. You will often liaise cross-functionally between sales, customer success, client experience, support, and the data transfer team for all things onboarding and implementation. The ideal candidate is someone who is extremely organized, is a clear, very strong communicator, loves organizing and tracking projects and is obsessive about taking on any task and any project and seeing it through to completion with absolute accuracy.
More on that below!Key Responsibilities(~5-20% of your day) Serve as an executive assistant to the Vice President/Founding Team Member Schedule meetings and events with key clientele and internallyAssist in email prioritizationInbox clean upEmail draftingOrganizationSchedule and coordinate personal appointments as neededProviding assistance to management team members and executives as needed Administrative tasks to support Enterprise teams, requesting legal contracts, and contribute to building out new processesTravel to in person sales and support meetings and conferences (~0-2 times per month)(~80-95% of your day) Serve as a Support Associate to the CS Team Provide general operational support to the CS teamYou will be challenged to learn Microsoft Excel at an in depth level to assist the team in reporting needs and help organize and maximize your efficiencyLeverage a Project Management software (Asana) to organize your work and help complete projectsGain a strong understanding of the Prompt product and client onboarding processesEnsure client onboarding projects are set up in a timely mannerOwn all organizational tasks related to back end processes for client onboarding including: Management of CRMAssisting with client data transfer organization and communicationOnboarding slide decksOnboarding projectManaging questions directed at onboarding teamUpdating email templatesCoordinating client onboarding meetingsOther onboarding processes as they come upTracking Onboarding KPIs and dataProcess DocumentationCollaborate with team members and management in recommending and implementing improvement opportunitiesProject management of various ad hoc projects, able to work cross functionally to develop new processes that impact multiple departmentsIdentify areas of process improvement for client onboarding operationsAble to pivot quickly with changes to processesMinimum RequirementsBackground and/or degree in physical, occupational, speech therapy industryProficient in a project management softwareHighly organized and motivated by individual work and organizational tasksProactive, self-motivated and self-directed, with the ability to learn quickly and autonomouslyInfrequency weekend availability as needed for customers who are going through a data transferExceptional verbal and written communication skillsComfortable holding people accountable and conveying the importance of project requirements to colleaguesAble to work in Hoboken in the officePreferred (Nice-to-have) Qualifications:Technical software skills/educationProject management skills/educationAt least 1 year of experience in B2B SaaS implementation/onboarding/project manager or other similar fieldPerks - What You Can Expect:Competitive salariesRemote/hybrid environmentPotential equity compensation for outstanding performanceFlexible PTOCompany-wide sponsored lunchesCompany-paid disability and life insurance benefitsCompany-paid family and medical leaveMedical, dental, and vision insurance benefitsDiscounted pet insuranceFSA/DCA and commuter benefits401kComplimentary subscription to digital fitness classes and wellness contentRecovery suite at HQ – includes a cold plunge, sauna, and showerHere at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees.We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our HR department.Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic.
We celebrate diversity and are committed to creating an inclusive environment for all employees.