Executive & Sales Administrative Assistant

Executive Administrative AssistantKessler Hospitality's portfolio of artistically inspired boutique hotels features unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties throughout Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel's exquisite art, music, and cultural influences are intentionally approachable. Designed to inspire and create unforgettable experiences, Kessler guests are immersed in refined Bohemian luxury, whether at a cutting-edge downtown icon, a premier luxury lodge, Savannah's entertainment destination, or an elite ski lodge. As the founding member of Marriott's Autograph Collection, Kessler Hospitality has long championed bold, original hotels, each carefully created with distinctive style and the Individualist traveler in mind.The Grand Bohemian Charlotte, Autograph Collection is an AAA Four Diamond boutique hotel located in Uptown Charlotte. Its central location provides access to nearby landmarks including Truist Field, Romare Bearden Park, and the NASCAR Hall of Fame. The property is also within walking distance of the Charlotte Convention Center and the city's business district.Guest rooms are designed with Argentinian-inspired elements and include modern amenities. Dining options feature Mico Restaurant and our rooftop bar, Búho Bar, with views of the Uptown skyline. Additional facilities include an art gallery and spaces for socializing or relaxation. The hotel has flexible event venues that can accommodate meetings, weddings, and social functions.The Executive Administrative Assistant plays a key role as administrative support to the General Manager and executive office and is responsible for clerical, administrative and other duties to assist in the smooth operation to the overall hotel.Responsibilities include managing Microsoft Outlook for GM and executive office to include appointment calendar, email correspondence, tracking and filing, contacts, out of office and notes; filing to include electronic, hard copy and email; facilitating smooth daily, weekly, monthly individual, departmental and corporate meeting prep, agendas, necessary documentation and recaps; assisting with managing and tracking internal and corporate deadlines for GM, executive office and department heads; understanding internal reports, purchasing and invoice systems; assuming responsibility for and executing special projects; sorting incoming mail, creating a log of all checks received and filling out deposit of checks; special event committee recorder; assisting with weekly manager's office payroll; managing restaurant gift certificate donations and associate birthdays issuance and log; completing GM expense reports for monthly and one time purchases; assisting GM and executive office with creation of contracts, agreements, reports, and presentations; assisting GM with sensitive personnel assessments, documentation, incentive tracking and merit increases; completing check requests for donations, capital and special events; tracking capital project submissions; managing executive committee attendance calendars; filtering all guest contact for GM to include but not limited to: customer conflict resolution, billing disputes, VIP guest coordination and charitable donations; managing quarterly Exceptional Customer Service program training schedule and ECS card inventory Coordinate and oversee the Zonegate program; participating in other departmental projects and operational functions when requested; using proper two-way radio etiquette at all times when communicating with other employees.Qualifications include high school diploma or equivalent required and/or experience in a hotel or a related field preferred; at least 2 to 3 years of progressive experience in a hotel or related field preferred; college course work in related field helpful; computer knowledge/skills required; flexible and long hours sometimes required; light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects; ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner; ability to read, analyze, and interpret general business documents; ability to write reports and business correspondence; ability to effectively communicate information and respond to questions from managers, clients, guests, and the general public; must be able to maintain high confidentiality of information; must be able to listen to, understand, and clarify concerns raised by employees, managers and guests; ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, verbal, diagram, or presentation form; enthusiastic, go-getter individual; must be able to multitask and prioritize departmental functions to meet deadlines; attend all hotel required meetings and trainings; maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel; maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag; comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations; maximize efforts towards productivity, identify problem areas and assist in implementing solutions; must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives; must be able to cross-train in other hotel related areas; must be able to show initiative, including anticipating guest or operational needs; perform other duties as requested by management; maintain a warm and friendly demeanor at all times; meet or exceed set goals.We are pleased to offer a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

Benefits include medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance, 401(k) Retirement Plan with employer matching contributions, paid holidays, paid vacation, paid sick leave (provided in accordance with applicable law), employee assistance program (EAP), educational opportunities / Tuition reimbursement, paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law.For Employees Based in Washington: 8 paid holidays per year, up to 20 days of paid vacation per year, based on classification and length of service, paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.For Employees Based in Colorado: 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year, up to 20 days of paid vacation per year, based on classification and length of service, 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.For Employees Based in California: 8 paid holidays per year, up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO, Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.