Responsibilities
- Own Value Realization & Adoption
- Ensure products purchased are being utilized and that client is receiving business value (and can articulate the ROI story)
- Primary Account Owner / Client POC
- Responsible for QBR planning, holistic account strategy, and cross-team collaboration with larger account team
- Leads Renewals & Risk Mitigation
- Leads renewal strategy and execution
- Proactively identifies risks at least 6 months in advance
- Drive Overall Revenue Growth
- Identify upsell and expansion opportunities for CL
- Spearheads data monetization strategy to drive variable revenue growth
Requirements
- Minimum of 5 yrs as CSM/Account Director in a customer facing role
- Enterprise B2B SAAS CSM experience, with specific emphasis on Data analytics, Cloud, Collaboration or Identity
- History of growth in seniority of roles or size of accounts preferred
- Experience managing 15-20 $500k ARR+ accounts at once
- Strong negotiation/project management skills.
- Familiarity with LiveRamp and its role in ecosystem, either from brand client or platform side
- Familiarity with Clean Room solutions, Measurement and/or Collaboration use cases
- Familiarity with Salesforce or other CRM Software
- Experience drafting QBRs, executive summaries
- Experience managing renewals and partnering with Sales on upsells/cross-sells
Core Competencies
Demonstrates expertise in Value Realization and Adoption, focusing on driving revenue growth through effective account management and client engagement. Proficient in managing enterprise B2B SaaS accounts, with a strong emphasis on data analytics and collaboration solutions.
Tools & Technologies
- Salesforce
- LiveRamp