Exam Prep Program Coordinator/Manager

EP CoordinatorHuntington Learning Center — Lakeland, FLPay: $17.00 - $22.00 per hourJob Type: Part-time, with the possibility of full-time in the futureSchedule: Monday-Thursday, approximately 4/5 PM - 8 PM, plus Saturdays 11 AM - 3 PM (some flexibility available)Job DescriptionThis year, our center celebrates 20 years. Our Exam Prep program exists because our founder was one of the first in the entire system to embrace exam prep and we've been building a first class ACT/SAT prep program since including the community partnerships that make this program what it is today.We're looking for an EP Coordinator we can trust with that legacy — someone who will run this program with the same care it's always had, sit across from parents and speak honestly and warmly about their student's progress, and help carry Exam Prep into what's next.The Benefits of Working at Huntington IncludeOpportunity to positively impact and change the lives of studentsFast-paced, exciting, and rewarding work environmentPaid, comprehensive initial and ongoing trainingHigh growth potential for top performers, in a program with two decades of rootsResponsibilities Include, But Are Not Limited ToParent & Student Progress MeetingsConduct regular Interim Conferences (IC) with parents and students — reviewing progress, addressing concerns, and keeping students on track for successReview testing data and student progress to guide meaningful conversations with parentsFollow up with families after conferences, testings, and inquiriesSchedule and conduct retests; communicate results to familiesEnrollment & TestingField initial inquiries (phone and walk-in) and conduct intakes and consults for EP familiesGrade, enter, and analyze testing resultsSupport cross-marketing promotions, college fair outreach, and mailing/call campaignsProgram ManagementManage new-start programming: data entry, tuition collection, prep, and program setupMaintain and adjust student and teacher schedules; run programming checks and reprogrammingManage EP material inventory, supplies, and proper staffingTeachers & Day-to-Day OperationsTrain and support part-time EP teachers; run EP teacher meetings and observationsHelp run the EP teaching floor day-to-dayManage EP teacher schedulingAnswer phones, respond to emails/texts, and process paymentsRetention & GrowthConduct exit calls, generate referrals, and support re-enrollment outreachSupport collection of monthly paymentsRequirements and Qualifications IncludeBachelor's degree preferred1-5 years of education, customer-facing, or management experience preferredComfortable and confident presenting student progress and data to parentsWarm, organized communicator with strong follow-through and attention to detailAssertive, customer-service-minded communication styleAbility to work in a fast-paced program with deep community rootsComfortable with everyday technology (laptops, tablets, scheduling/data systems)ExperienceRelevant: 1 year (Preferred)Work LocationSouth Lakeland, FL