Working remotely on a full-time basis, the EVV Agent will manage client communications, resolve unverified shifts in ContinuLink software, and support Care Partners with application training and documentation. Key responsibilities Contact Clients and Care Partners to resolve unverified shifts in ContinuLink software Accurately record and attach notes and comments within ContinuLink to support documentation and resolution activities Communicate changes or updates from Clients and/or Care Partners to appropriate branch staff Required qualifications High school diploma or GED Minimum 1 year of customer service experience required Analytical skills to resolve complex or non-routine situations Ability to use email for clear and accurate communication Experience with data entry and client logging in ContinuLink